Internal Direct Sales
- Lichfield, Staffordshire
- £30,000 per year
- Permanent
- Full-time
£30,000 per annumType: Full time, PermanentLocation: Lichfield, Office Based | Monday to Friday 8.30am to 5pm | 37.5 hours per weekReporting to: Team Leader - Direct SalesWe are seeking a motivated and customer-focused Internal Direct Sales professional to join our client's sales team in Lichfield. This role is responsible for managing the full customer sales cycle for direct-to-site enquiries, ensuring outstanding service delivery, accurate data management, and fostering long-term customer relationships.Key Responsibilities
- Handle inbound sales enquiries by phone and email, providing excellent customer service.
- Build strong customer relationships to drive repeat business and account growth.
- Prepare and follow up on quotations, ensuring accuracy in data and order processing.
- Promote products, campaigns, and upselling opportunities.
- Share customer and market insights with colleagues to support business development.
- Use CRM and project tracking tools effectively to manage opportunities.
- Achievement of sales and margin targets
- Customer retention and account growth
- Conversion rates of enquiries to orders
- Accuracy in order processing
- Product mix and utility KPIs
- Proven experience in internal sales, customer service, or account management
- Strong relationship-building and negotiation skills
- Excellent communication skills, both written and verbal
- Ability to manage multiple enquiries and prioritise workload effectively
- Proficient in CRM systems and Microsoft Office tools
- Commercial awareness and ability to identify growth opportunities
- Team-oriented with a proactive and positive approach
- Collaborate with specialist sales teams and attend events when required.