Central Operations Manager
- Plymouth
- £40,000 per year
- Permanent
- Full-time
Plymouth, Devon | Full-time, Permanent | Mon-Fri, 8:45am-5:30pmPertemps are recruiting on behalf of a well-established retail client who are expanding their business. As part of this growth, they're looking for a Central Operations Manager (Supply Chain) to join their Head Office team in Plymouth.This is a key role where you'll bring together Head Office, Retail, and Distribution Centre teams to make sure everything runs smoothly. It's a great opportunity for someone who enjoys solving problems, leading teams, and finding ways to make processes more efficient.The Role:
- Lead and support a team, setting clear direction and helping them develop.
- Oversee the day-to-day running of central operations.
- Take ownership of projects, process reviews and improvement initiatives.
- Develop and maintain standard operating procedures (SOPs), applying Lean Six Sigma principles where possible.
- Use CRM systems to manage and resolve queries, making sure things don't get missed.
- Work closely with stakeholders across Head Office, Retail, and DCs to keep priorities aligned.
- Investigate issues, resolve them, and put steps in place to prevent them happening again.
- Use advanced Excel skills (SQL knowledge is a bonus) to support decisions with data.
- Experience in retail or warehouse operations - you understand how things work on the ground.
- Strong organisational skills and the ability to manage multiple priorities.
- Comfortable dealing with stakeholders at all levels.
- Familiar with CRM or ticketing systems.
- Good knowledge of Lean Six Sigma principles.
- Advanced Excel skills (SUMIFS, pivots, XLOOKUP, Power Query).
- Proactive, detail-focused, and commercially aware.
- Full UK driving licence and willing to travel to DCs when needed.
- Must have the right to work in the UK.
- Competitive salary
- Pension scheme
- Long service awards
- Employee discount
- Cycle to work scheme