Analyst - Credit and Collections
- Chesterfield, Derbyshire
- Permanent
- Full-time
- Manages an Accounts Receivable (AR) portfolio for our Global csutomers operating primarily in our CSS business across several EMEA locations, carrying out day-to-day credit control & collections functions to ensure the smooth transition of the order to cash cycle
- Communicate with customers primarily via email and webportal to carry out collections on accounts receivables in accordance with terms of global contracts and department objectives.
- Reconciles outstanding accounts receivable balances to customer account documentation.
- Participates in periodic reviews with financial services supervisor, and takes necessary action to improve performance.
- Conducts regular reviews of party aging to ensure accounts are loaded with correct payment terms and billing method.
- Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc., and submits items to supervisor, to evaluate and write-off uncollectable amounts.
- Prepares required reports for sales to monitor performance, including payment trends, disputes and invoices to accrue.
- Monitors billing activity on a weekly basis to confirm compliance or obtain action to remediate non-compliance.
- Makes decisions to release orders on credit hold within specified limits, or escalate requests outside of limits to supervisor or risk department.
- Provides support for financial services supervisor and team, including manual customer portal work, ad-hoc reporting, routine tasks for top global accounts, etc.
- Leads conference calls with sales and customers where required to monitor and resolve disputes.
- 1 year required, of experience with accounts receivable or general business
- 1 year required, of knowledge of computer system applications: Microsoft Office, including Outlook, Excel, and Access, and familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.) required. Ability to learn in house systems
- 1 year required, 3 years preferred, of commercial, business to business, credit and collection experience in a high-volume environment required
- 1 year required, 3 years preferred, of portal experience such as Ariba or Coupa systems
- Strong written, oral communication and interpersonal skills with a positive disposition
- Strong organizational skills and solution-oriented philosophy preferred
- Ability to work independently as well as in a team environment
- Strong attention to detail with a passion for accuracy
- Willingness to accommodate temporary working hour changes as required by workflow is preferred
- Ability to prioritize tasks and demonstrate a willingness to accept new challenges is preferred