Laboratory Equipment Services Sales Specialist
- Hemel Hempstead, Hertfordshire
- Permanent
- Full-time
- Develop and implement sales strategies to expand the client base and enter new markets, using market insights and consumer trends.
- Cultivate and maintain positive relationships with clients, understanding their needs to propose tailored service solutions and support contract renewals.
- Lead sales negotiations with customers, ensuring favorable terms and conditions that meet both company objectives and client requirements.
- Collaborate cross-functionally with Instrument Sales, Product Management, and Field Service teams to align service offerings with client expectations, delivering outstanding customer happiness.
- Maintain accurate records of client interactions, contract terms, and renewal timelines using CRM systems for efficient management.
- Coordinate effectively between the remote Customer Care Team, Channel Sales Teams, and Customers.
- Lead tenders, including crafting quotations, gaining approval, submitting, and tracking win/loss.
- Bachelor's Degree or equivalent experience, preferably in Life Sciences.
- Minimum of 5 years of selling and account relationship management experience with a major company.
- Proven record of successful contract management and sales achievement, with a keen focus on customer happiness.
- Demonstrable ability to work with intensity and reliability in a remote role.
- Experience and knowledge of scientific equipment markets is an advantage.
- Experience with CRM/ERP systems, with a strong preference for Salesforce.com and SAP experience.