Retentions Agent

Michael Page

  • Salford
  • £26,400 per year
  • Permanent
  • Full-time
  • 23 days ago
  • Apply easily
As a Retention's Agent in the Technology & Telecoms industry, you will play a vital role in maintaining strong customer relationships and ensuring client satisfaction. This position, based in Salford, requires a focus on providing tailored solutions to retain customers and enhance their experience.
  • Engage with customers to understand their needs and deliver personalised retention strategies.
  • Handle inbound and outbound calls to address customer concerns and offer tailored solutions.
  • Work collaboratively with the sales and support teams to ensure seamless service delivery.
  • Maintain accurate records of customer interactions and feedback within the CRM system.
  • Provide detailed information about available products and services to enhance customer retention.
  • Meet or exceed individual and team retention targets.
  • Identify opportunities for up-selling or cross-selling additional services.
  • Stay updated on industry trends and company offerings to provide informed advice to customers.
6 month FTC with the possibility of going permCompetitive salary & comms on offerA successful Retention's Agent should have:
  • Previous experience in a customer-facing or sales-related role.
  • Excellent verbal and written communication skills.
  • A customer-focused mindset with the ability to build rapport quickly.
  • Strong problem-solving skills and a proactive approach to addressing customer issues.
  • Familiarity with CRM systems and basic computer skills.
  • An ability to work well in a fast-paced environment and meet targets.
This opportunity is with a medium-sized company in the Technology & Telecoms sector, known for delivering innovative solutions and exceptional customer service. The organisation values efficiency and is committed to maintaining its reputation for excellence in the Salford area.
  • 6 month FTC with possibility of going perm.
  • Comprehensive training and support to excel in your role.
  • Parking on-site & close to main public transport links.
  • A collaborative and supportive team environment.

Michael Page