L'Oréal Luxe Fragrances - Fragrance Expert, Harrods London (37.5 hours)
- London
- Permanent
- Full-time
- A Fragrance Enthusiast: You're passionate about all things fragrance and love sharing your expertise! You're a pro at giving personalized advice and helping people find the perfect scent to help them feel confident and empowered.
- A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their preferences, and helping them discover fragrances that reflect their unique personality.
- A Trendsetter: You're always on top of the latest fragrance and luxury trends. Whether it's in-store or online, you know how to connect with people and build a community around your passion for fragrance.
- A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve outstanding results.
- A L'Oréal Luxe Ambassador: You're a true believer in the mission and values of L'Oréal Luxe Fragrances. You're passionate about representing our iconic brands and sharing their stories with customers.
- Creating Engaging Fragrance Experiences: Design and execute innovative, engaging fragrance events and animations that drive customer interest and excitement for L'Oréal Luxe Fragrances.
- Team Fragrance Leadership: Provide expert coaching and guidance to team members on all aspects of fragrance, empowering them to confidently deliver exceptional customer service and achieve sales goals.
- Personalized Fragrance Consultations: Serve as the go-to fragrance expert for customers, offering personalized recommendations to address individual needs.
- Delivering the L'Oréal Luxe Experience: Consistently execute the L'Oréal Luxe service model, ensuring a luxurious and personalized experience for every customer.
- Product Expertise and Storytelling: Confidently demonstrate fragrances, immerse customers into the heritage of L'Oréal Luxe brands, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Embodying Brand Excellence: Act as a L'Oréal Luxe Fragrance Ambassador, providing a luxurious customer experience through personalized service and merchandising standards.
- Staying Trend-Forward: Maintain a strong understanding of the latest fragrance and luxury trends to provide expert advice and personalized recommendations.
- Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager.
- Building Client Relationships: Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
- Promoting Events and Activities: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
- Brand Advocacy: Passionately represent L'Oréal Luxe Fragrances and share your expertise on internal and external social media platforms, adhering to company guidelines.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
- Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture. From day one, you'll become an integral part of the L'Oréal Luxe community.
- Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, and the art of perfumery.
- Immersive Brand Experience: Connect with the wider L'Oréal Luxe community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
- Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting fragrances at regular training events, staying ahead of the curve.
- On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
- Career Growth Opportunities: Collaborate with your Counter Manager, Area Manager, and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld