Product Support Advisor

Liebherr

  • Thorley, Hertfordshire
  • Permanent
  • Full-time
  • 28 days ago
Liebherr Mining is seeking experienced Product Support Advisor to join our team at customer mine sites at Mt Arthur South.In this role, you'll provide field and technical support to our customers, ensuring their Liebherr excavators operate at peak performance. You'll be a problem-solver, a skilled technician, and a trusted advisor, collaborating with customers and colleagues to keep their operations running smoothly.Key Responsibilities
  • Diagnose and repair electrical, mechanical, and hydraulic faults on Liebherr excavators (various models including R9350, R9400, R996/B & R9800)
  • Assist with major and minor services to site machines.
  • Manage warranty jobs and support with site claim submissions.
  • Conduct machine health assessments and generate comprehensive reports.
  • Maintain accurate documentation (timesheets, maintenance requests, site-specific reports).
  • Promote Liebherr as a solutions provider, exceeding customer expectations.
  • Ensure clear communication with customers, & internal stakeholders, keeping them informed of all relevant information.
  • Collaborate effectively with supervisors and tradespeople.
  • Coach and mentor Liebherr and customer technicians.
About you
  • Trade Qualified - Certificate III in Mobile Plant Technology (AUR31220-01) or equivalent.
  • Demonstrated experience and expertise with Liebherr excavators or similar equipment is highly regarded.
  • Exceptional diagnostic and fault-finding skills.
  • Strong customer support experience.
  • Excellent communication and interpersonal skills.
  • Self-motivated with a commitment to quality execution.
  • A current driver's license.
Additional Qualifications (Highly Regarded):
  • Additional Low Voltage Training
  • MDG25 certification
  • Working at Heights certification
  • Certificate IV Engineering (Fluid Power)
BenefitsAt Liebherr-Australia, we're committed to looking after you, with some great benefits including:
  • A culture of reward, recognition and celebration
  • Paid Parental Leave | Bonus Leave | Purchase Leave | Early Access to LSL
  • Corporate Health Insurance | Novated Lease | Travel Club
  • Liebherr One Hub - Employee discount portal for great savings
  • Financial stability | annual reviews | service & manager rewards | career progression
  • Training programs and opportunities to ensure your continued growth
  • Soft skills and Leadership training programs
Diversity, Inclusion and CultureDiversity and inclusion sit at the heart of the Liebherr Group's Core Values. We are committed to building a workforce that is representative of the communities in which we live, work, and operate. Our culture thrives on mutual respect, teamwork, and diversity of thought in the workplace.We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.How to ApplyFollow the Apply links.Include a cover letter detailing why you are well suited to this roleEnquires to Brooke McAlister, Brooke.McAlister@liebherr.com.Applications close 18 July 2025Candidates are advised that interviews may commence before closing date.No agencies or third parties please.One Passion. Many Opportunities.The companyLiebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.LocationLiebherr-Australia Pty. Ltd.Mt ThorleyAustralia (AU)ContactJennine Williamsjennine.williams@liebherr.com

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