Refrigeration Service Team Leader – HarrodsTo support the day / night site based Service engineers both technically and logistically. Ability to perform all engineers' duties, participate in the OOH emergency stand by coverage. Quoting and securing additional reactive works and projects.Main Duties and Responsibilities include:Technical and practical support to day / night shift service engineersManagement and daily service operations of the storeHealth and Safety management of Site based service operations and staffMaintaining effective communication with contracted customersRecruitment of Service Engineer resourceInteraction and support with Projects BUCreate and maintain comprehensive technical documentation. Ie. F-Gas logs inc CO2 / Glycol / A2L.Ensure all engineering processes and decisions are well-documented.Client relationship managementProvide regular updates on high profile jobs, risks, and issues to senior management.Work with office to help complete KPI deadlines on PPM's and reactive.Prepare technical reports as required.Encourage and facilitate ongoing learning and skills development within the team.Identify potential risks and develop mitigation strategies.Identify opportunities for process improvements and innovations.Lead efforts to implement new tools, technologies, and methodologies.Communicate effectively with stakeholders, including clients, project managers.Translate technical concepts into non-technical terms for various audiences.Stock management, keeping critical parts and consumables at a good level.ESSENTIAL SKILLS AND QUALIFICATIONS:Relevant service supervision experience in the Retail Refrigeration sector and service operations.Ability to interface with client and provide technical expertiseGood technical knowledge of RAC systems and equipmentGood commercial and negotiation skillsAbility to operate on own initiative and as part of a team to effect attainment of agreed targets and objectivesAbility to develop a good understanding of our customers business requirements and operationsProactive approach to all tasks undertaken – a ‘can-do' attitudeExcellent interpersonal and communication skillsAbility to work overtime when requiredGood Working knowledge of Microsoft software including Excel and WordTime Served Refrigeration EngineerCITB Safety Passport.City & Guilds 2078 / 2079 F-Gas Refrigerant HandlingCity & Guilds 207 - Refrigeration & Air Conditioning.NVQ1, 2 & 3 - Refrigeration & Air Conditioning.Pressure Testing Competency.Specific Compressor Manufacturers Training Courses.Controls and Strategy experienceProduct courses on chillers beneficialIntegral is an Equal Opportunities employer. We will act in a non-discriminatory way towards all potential and actual applicants during the recruitment on the basis of race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.
