Customer Support - Electronic Security Systems

Assa Abloy

  • Willenhall, West Midlands
  • Permanent
  • Full-time
  • 2 months ago
Can you bring your product support skills to our Technical department? Join our team based in Willenhall, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of.What would you do as our Customer Support- Electronics Secuirity SystemsAs our Customer Support you will l provide support for HKC's intruder alarm solutions across the UK region. A key focus of the role will be in assisting customers, partners and resellers via phone and email offering remote diagnostics and troubleshooting for hardware and software issues. This exciting opportunity will offer a chance to expand your expertise in security technology, access control systems, and subscription services, working alongside a dynamic and supportive team.You would also:
  • Deliver Tier 1 telephone support to customers, partners, and resellers with prompt and effective solutions.
  • Troubleshoot and document technical issues, replicating faults using test systems.
  • Collaborate with UK Sales & Operations teams to resolve field problems efficiently.
  • Maintain accurate records of customer interactions and technical resolutions in the CRM.
  • Support training, product testing, and R&D initiatives including field trials and validations.
The skills and experience you need
We are looking for someone who:
  • Has experience in a customer-facing technical role with excellent communication skills.
  • Has knowledge of electronics hardware and/or software applications.
  • Has experience with computer systems and software installations.
  • Has Strong problem-solving and troubleshooting abilities.
  • Can work both independently and as part of a team.
  • Is proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
We review applications regularly, so don't waitWe are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.To make sure your personal data is safe, we don't look at any applications sent by email or post.If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner at .Let's create a safer and more open world - together!To find out more about us, visit www.assaabloy.comWe are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.#LI-WGIEWillenhall, ENG, GB, WV13 3PW Dublin, IE, D24 WY49Engineering & ScienceTravel Required: 0%-10%Associate31-Jul-2025

Assa Abloy