Client Implementation Service Analyst 1

Cox Automotive

  • Stafford, Staffordshire
  • Permanent
  • Full-time
  • 7 days ago
About the RoleAre you a problem solver with a passion for delivering exceptional customer experiences? Do you enjoy turning complex challenges into smooth, streamlined processes? Join our team as a Client Implementation Analyst and play a pivotal role in bringing our innovative solutions to life for clients across the automotive and finance sectors.In this role, you’ll be the driving force behind successful client setups—whether it’s launching a simple calculator tool or managing the full integration of a bespoke customer journey. You’ll work closely with Account Managers, developers, third-party vendors, and clients to ensure every implementation is seamless, efficient, and perfectly aligned with our clients’ goals.What You'll Be DoingOwn the end-to-end implementation process for a wide range of services, from plug-and-play tools to complex, custom-built journeys.Guide client integrators through technical documentation and processes, acting as a knowledgeable and supportive partner.Configure tailored finance packages using our internal system and collaborate with development teams to deliver on technical requirements.Gather critical setup information, enter data into our control systems, and ensure timely go-lives for both new setups and upsells.Act as a liaison between clients, account managers, developers, and third parties (including DMS providers and lenders) to troubleshoot issues and deliver timely solutions.Collaborate across departments to improve product offerings and streamline internal processes.Participate in the rollout of new products and internal tools, bringing a customer-focused implementation lens to every initiative.Ensure Salesforce is kept accurate and up-to-date with go-live milestones, status updates, and cancellations.Contribute to knowledge-sharing across the business and attend team meetings to stay aligned with company goals.Work closely with support teams to hand off client cases when needed, ensuring a smooth transition and resolution.What We're Looking ForEssential Skills & Experience:Strong communication and collaboration skills, with a proactive approach to client interaction via email and video calls.Previous experience in a client-facing implementation, technical support, or systems integration role.A natural problem solver with an analytical mindset and great attention to detail.Comfortable navigating software systems and technical documentation.Team player who thrives in a fast-paced, evolving environment.Desirable Experience:Background in automotive, finance, or SaaS industries.Experience working in agile teams or software development environments.Knowledge of Salesforce and Microsoft Excel/Outlook.Familiarity with DMS, CRM platforms, or finance house integrations.Qualifications:Ideally degree-educated (2:1 or above) in a relevant field, or equivalent hands-on experience in a similar role.Why Join Us?You’ll be joining a team that’s passionate about making a difference for our clients—and we support each other to do just that. We offer opportunities to grow, develop your skills, and work on exciting projects that have real impact. If you're ready to bring your expertise to a team that values innovation, ownership, and collaboration, we’d love to hear from you.STRICTLY NO AGENCIES PLEASEWe work with a carefully selected set of recruitment partners and are not looking to add to our PSL.We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

Cox Automotive