Guest Service Supervisor / Duty Manager

RBH Hospitality

  • Manchester
  • Permanent
  • Full-time
  • 21 days ago
JOIN USAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...OUR HOTELHoliday Inn Express Manchester Airport is ideally located 1.9 miles from the Airport terminals, metro, bus and train stations. We have comfortable double, twin, accessible and family rooms available, all en-suite with a modern shower room and free WIFI. Our onsite bar and cafe serves meals and snacks daily, with selected dishes available 24hrs a day. Wake up in the morning with our included Express Start breakfast, or if you have an early flight, a Grab & Go option is available from 4am.OUR BENEFITSYou will have access to a benefits package we believe truly works for our people
  • Discounted hotel room rates for you and your friends & family
  • An additional day's leave for your birthday
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship
  • 30% F&B discount at RBH hotels
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid
  • Life Insurance
  • Employee Assistance Programme
  • Social and wellness events and activities all year round
  • Free meals on duty saving you over £1000 per year
And much much more!A DAY IN THE LIFE OF A GUEST SERVICE SUPERVISOR / DUTY MANAGER AT OUR HOTELWhat you'll be doing.. * Lead the team on shift with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
  • Keep operations flowing smoothly, managing everything from busy check-ins to a packed bar and cafe.
  • Be the go-to for team, offering guidance, training, and support to ensure high standards and a positive atmosphere.
  • Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
  • Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
  • Be able to work on reception and food & beverage, overseeing and assisting all departemnts on shift.
  • Pitch in with shift planning and scheduling to keep the team fully prepped and ready to roll.
  • Maintain a welcoming and polished hotel on shift, setting the stage for a memorable guest experience.
WHAT WE NEED FROM YOU
  • A people-person with front desk and F&B experience, with some leadership skills under their belt.
  • Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
  • Organised and detail-oriented, especially when handling guest queries and payments.
  • Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
  • Ready to make quick, confident decisions that keep things running smoothly.
  • High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.
EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

RBH Hospitality