
Operations Manager
- Leicester
- £60,000 per year
- Permanent
- Full-time
- Lead the continuous improvement of internal systems and processes to enhance efficiency and support organisational growth.
- Identify and implement tools and technologies to streamline activities such as financial management, project tracking, and HR administration.
- Develop and maintain operational policies and procedures to ensure consistency, accountability, and compliance.
- Monitor and evaluate operational performance, using data and staff feedback to identify and resolve bottlenecks.
- Foster a culture of learning and adaptability, encouraging staff to adopt improved processes.
- Ensure the organisation's infrastructure is robust and scalable to support programme delivery and strategic goals.
- Oversee the day-to-day running of office operations, including HR, IT, governance, and health & safety.
- Manage supplier relationships and contracts (e.g., insurance, IT, premises).
- Support grant applications, reporting, and effective project tracking.
- Oversee budgeting and financial reporting processes, working closely with the Finance & Risk Committee and Treasurer.
- Supervise the Finance Team and HR Officer to manage budgets, invoicing, and payroll.
- Ensure compliance with UK charity law and regulatory requirements.
- Manage the HR Officer to ensure effective HR administration, including contracts, policies, and onboarding.
- Promote a positive and inclusive working culture.
- Assist with the operational delivery of fundraising events, appeals, and campaigns.
- Support programme managers with resource planning and logistics for conservation projects.
- Oversee volunteer and supporter engagement systems.
- Act as a key point of contact for the Board of Trustees, ensuring timely communication and access to relevant information.
- Oversee the scheduling, preparation, and follow-up for Board meetings.
- Support trustee recruitment, induction, and training processes.
- Ensure compliance with governance and reporting obligations to regulatory bodies.
- Be an active member of the senior management team.
- Role model the organisation's values and behaviours.
- Encourage continuous improvement initiatives across all areas of work.
- Proven experience in operations, administration, or project management (ideally in a small organisation or nonprofit).
- Strong leadership and organisational skills.
- Accountancy knowledge, Financial literacy and experience managing budgets and financial systems.
- Excellent interpersonal and written communication skills.
- Familiarity with UK charity governance and regulatory requirements.
- A commitment to conservation, sustainabil
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