Director, Customer Intelligence Specialist UK

Fitch Group

  • London
  • Permanent
  • Full-time
  • 1 month ago
Fitch Solutions is currently seeking a Director Customer Intelligence Specialist based out of our London or New York office.Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.About the TeamFitch Solutions fuels better decision-making with data, research, and analytics. As part of our Revenue Operations function, the Commercial Platforms & Operations team plays a critical role in enabling scalable growth through technology, data, and process excellence.We are seeking a highly strategic and data-driven Customer Intelligence Specialist to join our growing team. This is a pivotal role responsible for defining, evolving, and championing our understanding of the customer through robust data insights. You will help to lead the development of our Ideal Customer Profile (ICP) and be the key owner of our Single Customer View (SCV) initiative, ensuring that our customer data is unified, actionable, and drives measurable business value.This role sits at the intersection of Marketing, Sales, Product, and Data Engineering, requiring a unique blend of strategic thinking, analytical skills, and exceptional stakeholder management. You will directly impact how we acquire, engage, and retain our customers in a truly personalized way.How You'll Make an Impact:
  • Lead the cross-functional definition and continuous optimization of our ICP, leveraging internal data and external market insights.
  • Collaborate closely with Commercial, Marketing, and Product teams to ensure the ICP is clearly understood, adopted, and informs go-to-market strategies.
  • Act as the business owner and advocate for the SCV project, translating strategic business needs into clear data requirements.
  • Partner with CDO and Technology teams to define the data model for the SCV within our data environment, including critical attributes, identity resolution rules, and data lineage.
  • Ensure the SCV accurately reflects the holistic customer journey by integrating data from various sources.
  • Work closely with our Data Governance team to define and maintain data quality standards, privacy controls, and compliance for the SCV.
  • Extract and deliver actionable insights from customer behavior, preferences, and engagement data across sales, digital, events, and content channels.
  • Work alongside Sales Analytics to continuously enhance data models, taxonomies, and analytical tools, improving segmentation and predictive scoring capabilities.
  • Champion a customer-centric, data-driven culture across the organization.
You May be a Good Fit if:
  • Demonstratable understanding of marketing, analytics, & customer intelligence, with a focus on data-driven strategy and insights.
  • Proven ability to lead cross-functional initiatives and influence at all levels of the organization.
  • Advanced skillset in segmentation, behavioral analysis, journey mapping, and storytelling with data.
  • A deep understanding of revenue technology, specifically customer data platforms, analytics solutions, and CRM systems.
  • Excellent communicator with a track record of turning complex data into actionable recommendations for stakeholders.
  • Solid knowledge of data governance, privacy regulations, and ethical data practices.
  • Bachelor's degree in a relevant field required; master's degree in analytics or a related discipline is a strong plus.
  • Vast experience with data technologies and database management with an interest in emerging data processing tools and techniques.
Would Make You Stand Out:
  • Background in high-growth or transformation-focused environments.
  • Proven experience working within complex B2B enterprise environments.
  • Knowledge of global data privacy laws and enterprise data security best practices.
  • Demonstratable understating of Data governance solutions.
  • Keen interest in innovation relating to data architecture and design.
  • Experience designing or optimizing omnichannel engagement strategies.
  • A thorough understanding of customer success platforms.
Why Choose Fitch:
  • Hybrid Work Environment: 3 days a week in office required based on your line of business and location
  • A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
  • Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
  • Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
  • Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
  • Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
  • Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.#LI-Solutions, #LI-Hybrid, #LI-VD1

Fitch Group