EOC Navigation and Safety Assistant

NHS

  • Bristol Area Exeter
  • £27,485-30,162 per year
  • Permanent
  • Full-time
  • 1 day ago
We are delighted to be taking applications for the role of EOC Navigation and Safety Assistant.This Band 4 A4C role is fundamental in the day to day support of the EOC clinical team in delivering an improved patient experience coupled with increased patient safety. It is a role where you can directly influence patient outcomes by identifying opportunities to utilise more appropriate or relevant care pathways for their presenting condition (under the direction of an EOC clinician), and/or identifying alternate transport solutions where there are prolonged wait times for ambulance responses.The role is based in the EOCs (both Exeter and Bristol) and is being offered on a 2 day, 2 night 12 hour shift rota.Main duties of the jobWith the support and direction of a clinician, contact specific patients to discuss the feasibility of taking alternative transport options, in accordance with defined procedure.Where calls are marked as suitable for transfer to an alternative provider by a clinician, complete an electronic or telephone referral on their behalf, ensuring key information is provided in accordance with a referral template.Maintain excellent level of skill and discipline in relation to use of the Trust incident dispatch system, C3.Complete welfare calls to waiting patients when directed to do so, ensuring their ongoing welfare and noting any significant change to their initial presenting condition whilst awaiting ambulance response in line with defined procedure.Provide an initial point of contact for internal and external stakeholders contacting the EOC Clinical Team.Support the Clinical Navigator with the review of duplicate or subsequent incidents, ensuring they are accurately processed and that any new or updated information relating to a patient's condition is shared with the Clinical Lead for the team.About usWorking for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our newfive-year strategy which has continually improving patient care at its very core.At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.In return we will equip you with the skills, resources and development you need to thrive in your role.You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.Benefits
  • Competitive NHS salary
  • A standard working week of 37.5 hours
  • Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
  • Pay enhancements for out of hours, shift and overtime working
  • Generous Pension Scheme
  • Career and salary progression
  • Car leasing scheme
  • Free parking across Trust sites
  • Cycle-to-work and other salary sacrifice schemes
  • Staff networks
  • Access to a wide range of discounts from various organisations across the UK
DetailsDate posted03 September 2025Pay schemeAgenda for changeBandBand 4Salary£27,485 to £30,162 a year per annumContractPermanentWorking patternFull-time, Part-timeReference number202-7422357Job locationsBristol/ExeterBristol/ExeterEX2 7HYJob descriptionJob responsibilitiesFor further information about this role please see attached the job description.For further information or any questions about the role please email Rhian Phelps - rhian.phelps@swast.nhs.uk Job descriptionJob responsibilitiesFor further information about this role please see attached the job description.For further information or any questions about the role please email Rhian Phelps - rhian.phelps@swast.nhs.ukPerson SpecificationEducation and qualificationsEssential
  • Possess a level 4 higher education qualification, e.g., NVQ L4, L4 Diploma, HNC, Certificate of higher education or equivalent demonstrable experience
Desirable
  • Experience / qualification related to a computer aided dispatch system, e.g. C3/MPDS/NHSP
  • Examples of relevant experience/knowledge may be: o Knowledge and experience of a range of administrative procedures o Experience of dealing with members of the public o Experience of working in call centre environment
Previous experience (Paid/ Unpaid relevant to job)Essential
  • Experience of operating complex computer programmes
  • Has worked in a busy, team-based environment
  • Has worked with a broad range of people in diverse environments
  • Experience working in a patient/customer focused environment
Desirable
  • Has worked in a caring, professional environment.
  • Direct patient care experience
Skills, knowledge, abilityEssential
  • Excellent telephone manner
  • Effective Listening Skills
  • IT literate, with advanced level keyboard and typing skills (or similar level of demonstrable experience)
  • Understands that the EOC work environment is inherently stressful and can articulate strategies and mechanisms which indicate a high degree of self-awareness and recognition of own triggers around stress and how to manage symptoms in a healthy and proactive manner
  • Ability to stay calm under pressure and remain patient and team focused throughout. Reflective; is able to utilise feedback and learn from errors to improve the service provided to patients
Person SpecificationEducation and qualificationsEssential
  • Possess a level 4 higher education qualification, e.g., NVQ L4, L4 Diploma, HNC, Certificate of higher education or equivalent demonstrable experience
Desirable
  • Experience / qualification related to a computer aided dispatch system, e.g. C3/MPDS/NHSP
  • Examples of relevant experience/knowledge may be: o Knowledge and experience of a range of administrative procedures o Experience of dealing with members of the public o Experience of working in call centre environment
Previous experience (Paid/ Unpaid relevant to job)Essential
  • Experience of operating complex computer programmes
  • Has worked in a busy, team-based environment
  • Has worked with a broad range of people in diverse environments
  • Experience working in a patient/customer focused environment
Desirable
  • Has worked in a caring, professional environment.
  • Direct patient care experience
Skills, knowledge, abilityEssential
  • Excellent telephone manner
  • Effective Listening Skills
  • IT literate, with advanced level keyboard and typing skills (or similar level of demonstrable experience)
  • Understands that the EOC work environment is inherently stressful and can articulate strategies and mechanisms which indicate a high degree of self-awareness and recognition of own triggers around stress and how to manage symptoms in a healthy and proactive manner
  • Ability to stay calm under pressure and remain patient and team focused throughout. Reflective; is able to utilise feedback and learn from errors to improve the service provided to patients

NHS