Crew Accommodation Agent

• Assigned workspace in Heathrow, United Kingdom office
• Company-issued equipment [+ remote access]
• Formal, hands-on training

• Experience: A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred.
• Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
• Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
• Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.
• Communication and Problem-Solving: Facilitate effective communication with internal departments and management to expedite work and resolve problems.
• Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
• System Utilization: Efficiently use all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
• Hotel Sourcing: Identify suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options.
• Vendor Payments: Manage payments to hotel and transportation vendors in accordance with contractual terms.
• Team Leadership: Foster a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues.
• Incident Reporting: Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
• Attendance and Policy Adherence: Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
• Support and Special Projects: Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.
• Interpersonal Skills: Excellent interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone.
• Organizational Skills: Strong organizational and multi-tasking skills.
• Communication Skills: Strong writing, communication, and negotiation skills.
• Team and Independent Work: Ability to work independently and as a contributing team member.
• Hotel Industry Knowledge: Familiarity with hotel sourcing and rate negotiation, with a thorough understanding of market and contractual needs.
• Technical Proficiency: Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.
• Flexibility: Availability to work shift work, willingness to work long hours during irregular operations, and flexibility to adjust schedules as per client requirements.
• Transportation and Remote Work Reliable transportation for on-site work and a dependable internet connection for potential remote work in a quiet home environment (Overtime or office closures).

• High school diploma or equivalent
• Experience in travel coordination or hospitality
• Strong organizational and communication skills
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and travel booking systems

• 4x Life insurance
• Pension scheme 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to benefits portal
• Access to Linked learning

Corpay