Service Designer (6 month FTC) - Retirement Platform

Lloyds Banking Group

  • Edinburgh
  • £59,850-66,500 per year
  • Permanent
  • Full-time
  • 12 days ago
End Date Friday 05 September 2025Salary Range £59,850 - £66,500Flexible Working Options Hybrid Working, Job ShareJob Description Summary .Job DescriptionJOB TITLE: Service Designer - Retirement Platform (6 Month FTC)SALARY: The salary banding for this role is £59,850 - £66,500LOCATION: EdinburghHOURS: 35 hours, full timeWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.Duration: 6 MonthsAbout this opportunityWe’re looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.What will I be doing?
  • Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
  • Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
  • Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
  • Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
  • Support the research and document current and future state services.
  • Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
  • Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
Why Lloyds Banking GroupFrom building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.What you’ll need
  • Be highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
  • Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
  • Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
  • Strong communication skills, effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from underrepresented groups.We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us knowWe also offer a wide ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual performance related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group