Unlicensed Property Investigation Team Support Officer
- London
- £18.86-24.92 per hour
- Temporary
- Full-time
- Act as the first point of contact for public enquiries, providing accurate information and correspondence.
- Monitor and manage communications across email, phone, and web platforms.
- Maintain and update databases, prepare reports (including financial data), and support performance tracking.
- Assist in training and supporting junior and temporary staff.
- Liaise with HM Courts and Tribunals Service regarding prosecutions and appeals.
- Handle complaints, FOI requests, and member enquiries with professionalism and care.
- Ensure compliance with data protection, safeguarding, and equality policies.
- Strong organisational and time management skills.
- Excellent interpersonal and communication abilities.
- Attention to detail and accuracy in administrative tasks.
- Ability to prepare letters, reports, and legal documents.
- Experience in a customer-focused environment.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Ability to work independently and as part of a team.
- Knowledge of private sector housing regulations.
- Minimum GCSEs in English and Maths (Grade C or above) or equivalent.