Job DescriptionA leading provider of streaming solutions is looking for a Customer Success Manager to join their growing team. Their award-winning technology powers some of the biggest names in broadcasting, media, and entertainment worldwide.What You'll Be DoingActing as the primary point of contact for key clients, building strong and trusted relationships.Driving customer satisfaction and retention by understanding business goals and aligning solutions to meet them.Overseeing onboarding, adoption, and ongoing success for enterprise-level customers.Proactively identifying upsell and cross-sell opportunities.Collaborating with Product, Sales, and Technical teams to deliver seamless customer experiences.Monitoring client usage, providing insights, and ensuring ROI is clearly demonstrated.What We're Looking ForProven experience in a Customer Success / Account Management role, ideally in SaaS, OTT, broadcast, or media technology.Excellent communication and relationship-building skills.A strategic thinker who can balance customer needs with commercial outcomes.Comfortable working in a fast-paced, innovative environment.Strong problem-solving skills with the ability to translate complex technical solutions into customer value.
