Patient Transport Liaison Officer (Leicester Royal Infirmary)
EMED Group
- Leicester
- £24,258 per year
- Permanent
- Full-time
- £24,258 Annual Salary
- Permanent, full time contract – 37.5 hours per week
- 28 days (including bank holidays) paid annual leave entitlement.
- You will receive full training to fulfil the role and uniform.
- NEST Pension contributions
- Monthly colleague recognition rewards
- Blue Light Card
- Access to our employee assistance programmes for wellbeing support.
- On-site presence providing an integrated approach to the Trust where the HALO is known to be a key player in overall patient flow.
- Attend meetings on an ad-hoc basis.
- To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
- Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
- To assist operational managers with issues that arise throughout the day.
- Dealing with patient’s enquiries and questions as and when they arise.
- Familiarisation with EMED policies, processes, and standard operating procedures.
- Committed to patient care.
- Experience of working in a healthcare / hospital setting.
- Thorough working knowledge of Non-Emergency Patient Transport services.
- The ability to plan and prioritise own workload.
- Excellent communication skills – verbal and written – with the ability to explain decisions made.
- Ability to make decisions based on impact assessment.
- The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.
- Have a full (manual) UK driving licence with less than 6 penalty points
- Be physically fit for patient moving and handling