Incident/Problem Manager

Venn Group

  • Barrow-in-Furness, Cumbria
  • £480 per day
  • Permanent
  • Full-time
  • 16 days ago
  • Apply easily
Our client, a global technology organisation, urgently require an experienced Incident/Problem Manager to undertake a long term contract.In order to be successful, you will have the following experience:
  • Extensive experience of managing Service Support functions and ITIL processes
  • Experience of managing virtual teams to deliver Problem Management process
  • Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts
  • SC Cleared
Within this role, you will be responsible for:
  • Proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results
  • Complete regular standard tasks following given prioritization
  • Follow procedural activities described in the Problem Management documentation
  • Provide analysis of the aggregate incident data to identify key trends
  • Collect data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple functions/SDO’s
  • Assuring the analysis of the aggregate incident data to identify key trends
  • Provide input into Known Error DB and KM systems
  • Attend operational meetings
  • Provide advice and assistance to SDOs to support a globally consistent approach to operational processes
  • Effectively use working relationships with Customers and Suppliers
  • Participate in continuous service improvement
  • Review and quality check RCA templates
  • Proactively monitor the Incidents to identify trends
This represents an excellent opportunity o secure a long term contract within a long term and dynamic organisation.

LogicMelon