Urban Outfitters Operations Manager - Oxford Street, London
- London
- Permanent
- Full-time
- Ensure that all resources are available for the successful recruitment, training and development and coaching of a productive sales team
- Adapt to the store’s needs by assisting with customer service, cleaning tasks, and store projects
- Recognise and develop talented individuals for advancement and growth within the organisation
- Uphold Company standards and act as a positive role model to others
- Model the way by Inspiring, motivating and encouraging teamwork
- Take the lead by training and coaching on operational procedures
- Assist senior management in the planning of daily and weekly tasks that are influenced by operational needs
- Possess excellent communication skills in both written and verbal form
- Take in active role in department and daily meetings
- Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
- Ensure that the store is fully stocked on all necessary supplies to facilitate the day to day running of the business
- Assume total accountability of back of house areas and management of the stockroom. Ensure all areas are maintained and kept neat, clean and organised
- Perform and assist management with all daily operational responsibilities (i.e. opening and closing tasks, shipment receipt and back office operations)
- Supervise sales floor activities and daily projects
- Contribute to the store stock loss goal by supporting loss prevention and inventory control policies and procedures
- Assist senior management by overseeing the planning and recording of sales and payroll information
- Assist and coach the team on shoplifting prevention measures and in handling apprehensions
- Alongside the Store Manager, assume accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents
- Collaborate with the merchandising and sales teams to ensure a fast and efficient flow of merchandise to the sales floor
- Ensure a neat, clean and organised store environment
- Exhibit a familiarity with current product and trend awareness
- Support sales by assisting in merchandising and display projects as is needed
- Experience of working in a retail supervisory managing the back of house areas (i.e. general facilities and maintenance, stockroom and administration)
- An understanding of the Urban Outfitters culture and its appeal to the local market.
- Ability to drive sales through excellent service and a full understanding of the operational business procedures.
- Basic knowledge of good HR practice, health and safety requirements and facilities management.
- ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
- Up to 40% employee discount at all URBN Brands
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
- We offer structured support within the business alongside continued learning and development