Account / Client Engagement Manager (Delivery Manager I)

UST

  • London
  • Permanent
  • Full-time
  • 1 month ago
Job Description:Account / Client Engagement Manager
London, UK (On-site / Hybrid)
Permanent
BFSI domain experienceWe are seeking a talented and driven Account / Client Engagement Manager to join our growing London team. This is a fantastic opportunity to take a lead role in managing strategic accounts, ensuring successful delivery of services and solutions, and driving long-term client success.As an Account / Client Engagement Manager, you will be responsible for overseeing the end-to-end delivery of projects and services for our key clients. With a focus on quality, collaboration, and customer satisfaction, you’ll act as the primary client liaison while coordinating with internal teams to ensure seamless execution.Day to day responsibilities:
  • Manage the planning, execution, and successful delivery of projects and services in line with contractual obligations.
  • Client Engagement - Build trusted client relationships as their primary point of contact, ensuring satisfaction and addressing concerns proactively.
  • Guide cross-functional global delivery teams, encouraging collaboration and accountability to meet project goals.
  • Monitor delivery quality and ensure outputs align with expectations and industry standards.
  • Allocate and manage resources efficiently to support delivery excellence across accounts.
  • Identify risks and develop mitigation plans to minimize impact and ensure consistent progress.
  • Provide timely and transparent updates to internal and external stakeholders on project performance, milestones, and risks.
  • Innovation & Problem Solving - Drive innovative solutions that help address customer challenges, improve outcomes, and deliver tangible business value.
What you will bring:
  • Minimum of 8+ years’ experience in Delivery Management or Client Engagement within an SI (System Integrator) or Consulting environment.
  • Proven track record managing enterprise-level clients and complex project portfolios for BFSI customers
  • Strong leadership, stakeholder management, and problem-solving skills.
  • Ability to ideate and introduce creative, customer-centric solutions to evolving client needs.
  • Exceptional communication and interpersonal skills.
  • Ability to operate in fast-paced, matrixed environments with multiple teams.
  • A consultative approach with a deep understanding of customer needs and business priorities.
Preferred Qualifications:
  • Bachelor’s degree in Computer Science, Business, or related field.
  • PMP, PRINCE2, or similar project management certifications (preferred).
  • Background in IT consulting or digital transformation delivery is a plus.
Why Join Us?
  • Work with a global leader in digital transformation and enterprise solutions.
  • Be part of an inclusive and collaborative environment with clear career progression.
  • Opportunity to lead key client accounts and make an impact from day one.
Hurry and apply for a more detailed conversation!#USTSkills:Account Management,Stakeholder Management,Delivery ManagementAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST