Telesales Representative / Appointment Setter
Marsh McLennan
- Manchester
- Permanent
- Full-time
- The opportunity to join a growing and highly successful team working with a broad range of UK companies on bespoke and complex health and benefits solutions
- A team that strive to deliver best practice, market leading service and solutions with a focus on client service excellence
- To build and maintain an excellent rapport with our clients, providers and colleagues across Mercer
- Excellent training and development with the ongoing career opportunities
- Conduct outbound sales calls on a daily basis, utilising a proficient awareness of internal offerings and product solutions to ultimately gain prospective client appointments for our Relationship Managers.
- Conduct thorough due diligence research, leveraging various resources and channels of information to identify or understand prospect accounts or target sales expansion opportunities.
- Oversee the sales process from start to finish, ensuring service quality and general transactional satisfaction.
- Respond directly to simple and moderately difficult client questions and requests, and solicit assistance from senior management as needed.
- Monitor the maintenance of proper records for reporting and audit purposes
- Demonstrable experience of working in a similar capacity and taking ownership of similar responsibilities within a telesales or call centre environment.
- Good academic background supported by good grades at A-Level and/or GCSE in subjects that include Maths and English.
- Highly self-motivated with excellent interpersonal skills and the ability to work effectively with diverse backgrounds as well as independently.
- Strong networking skills and the ability to build relationships both internally and externally through investing time in understanding our business.
- Competent in the use of MS Office applications.