Outpatient Services Transformation & Recovery Lead

NHS

  • Barnsley, South Yorkshire
  • £47,810-54,710 per year
  • Contract
  • Full-time
  • 7 days ago
12 Months fixed term/secondment opportunity.Previous applicants need not apply.An exciting opportunity has arisen in Barnsley Hospitals Outpatient department at a time of innovation and transformation. This is a key role to ensure the provision of an efficient, professional and a complex range of corporate services.You will be responsible for leading on transformation work in Outpatients and Medical Records as part of the NHS Strategy. In line with the NHS 10 year plan, moving from digital to analogue, for Barnsley hospital this means embedding the move from paper to electronic records and develop subject expertise on Health Records (physical and electronic); to provide professional leadership within the Trust on all Health Records matters. This role also leads on outpatient improvement projects that support the Outpatient Transformation and Recovery Programme, such as scheduling of outpatient clinics, PIFU, reducing cancellations and supporting services to deliver GiRFT best practice.There is the opportunity for aspiring leaders to have experience of chairing Trust wide meetings as deputy to the Head of Service, to draft business cases and skill mix modelling as service develop and change. This is most likely to attract individuals already working operationally in a line manager role in an acute NHS Trust, and likely to be working around AfC Band 6 or equivalent.Main duties of the jobOther departments that fall under the outpatient and medical records remit include switchboard, appointment call centre, outpatient reception desks, hospital main reception, NHS eligibility, the post room and cashiers office. Whist experience in one or more of these operational services will be invaluable; the varied scope of practice makes this a very good opportunity for those looking career growth, developing skills and knowledge as part of a NHS leadership career pathway.The postholder will formulate and implement changes throughout the Trust relating to outpatient services as a core member of Outpatient improvement groups. Act as deputy chair to the OPIG as requiredThe postholder will have line manager responsibility for admin and clerical staff within the designated areas, and cross covering the other 2 operational leads teams in their absenceThe postholder will formulate and implement changes throughout the Trust relating to the Health Records Management Strategy as a core member of the Health Records Group. This year significant work will take place planning and delivering retention and destruction of archive records in partnership with the Health Records Lead.The postholder will assist the Head of Service with service development projects, developing and implementing policy, leading and participating in working groups on projects that impact on wider Trust performance.About usWe reserve the right to close positions earlyBarnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to WorkWe scored best in the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make to each other to improve the experience of working in the NHS for everyoneWe are proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communitiesThere has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisationBarnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicantsFor individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility, please note that band 2 and 3 entry roles are no longer eligible for sponsorshipThe cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deductionDetailsDate posted26 August 2025Pay schemeAgenda for changeBandBand 7Salary£47,810 to £54,710 a yearContractFixed termDuration12 monthsWorking patternFull-time, Flexible workingReference numberC9163-4182E-09-25Job locationsPogmoor RoadBarnsleySouth YorkshireS75 2EPJob descriptionJob responsibilitiesPlease refer to the attached Job Description and Person Specification for full details of the role and responsibilities.Supporting DocumentsPlease refer to the values-based recruitment guidance and associated documentation. Job descriptionJob responsibilitiesPlease refer to the attached Job Description and Person Specification for full details of the role and responsibilities.Supporting DocumentsPlease refer to the values-based recruitment guidance and associated documentation.Person SpecificationSkills and AbilitiesEssential
  • Ability to collate and analyse complex and contentious information to support managerial decision making.
  • Good communication, presentation & interpersonal skills.
  • Ability to communicate complex information and work with staff at all levels of the organisation
  • Strong prioritisation skills with the ability to manage competing demands.
  • Able to influence and build working relationships.
  • Highly organised,
  • Able to challenge and improve outcomes for the service
  • Ability to cope with high levels of pressure and deliver operationally.
  • Ability to quickly and effectively establish the respect of colleagues and other health professionals.
  • Ability to work to deadlines and achieve project targets.
  • Problem solving skills and techniques.
Knowledge and AwarenessEssential
  • Understanding of Health care and Social Care management environment and roles and responsibilities within it.
  • Performance management methodology.
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately.
  • Knowledge and awareness of:
  • National and local access targets
  • Records Management: NHS Code of Practice for Health and Social Care 2021
  • Clinical Governance
  • NHS eligibility
  • Waiting list and outpatient management
  • Sound understanding of management processes and procedures.
  • Service Improvement methodologies
  • Understanding and working knowledge of an electronic patient record system (EPR) and EDMS.
  • Health Records certified training or equivalent
  • Knowledge and experience of patient confidentiality
  • Knowledge of the Data Protection Act
  • Knowledge and experience of Access to Records Act and requirement for records disclosure
  • Knowledge and experience of working to deadlines
QualificationsEssential
  • Educated to degree level or relevant equivalent experience
Desirable
  • Management or Leadership award
  • Graduate level qualification in management or equivalent experience
  • Attend post graduate training courses
  • CMI (Chartered Management Institute) Level 5
ExperienceEssential
  • Demonstrate management and leadership experience within the NHS.
  • Demonstrate experience in operational management within a complex health or social care environment
  • Demonstrable experience of NHS administrative process.
  • Track record of undertaking and successfully completing change management.
  • Significant work experience in an acute health service environment
  • Substantial experience of working in an administrative capacity
  • Considerable and proven supervisory/management experience
  • Experience of working effectively with multi-disciplinary teams.
  • Experience of PAS systems
  • Experience of working with various computer software packages
  • Experience of managing and directing individuals/teams over a range of HR functions
  • 18 weeks RTT management
  • CareFlow EPR and MediViewer EDMS
Desirable
  • Demand and capacity planning experience.
  • Financial management
  • Business planning.
  • Complex change.
  • Project Management experience
  • Quality improvement experience
Values based questionsEssential
  • In around 100 words please describe what Equality & Diversity means to you and why they are important.
  • In around 100 words please describe how you ensure you contribute to a well functioning team?
  • In around 100 words please describe what motivates you to do a good job?
Person SpecificationSkills and AbilitiesEssential
  • Ability to collate and analyse complex and contentious information to support managerial decision making.
  • Good communication, presentation & interpersonal skills.
  • Ability to communicate complex information and work with staff at all levels of the organisation
  • Strong prioritisation skills with the ability to manage competing demands.
  • Able to influence and build working relationships.
  • Highly organised,
  • Able to challenge and improve outcomes for the service
  • Ability to cope with high levels of pressure and deliver operationally.
  • Ability to quickly and effectively establish the respect of colleagues and other health professionals.
  • Ability to work to deadlines and achieve project targets.
  • Problem solving skills and techniques.
Knowledge and AwarenessEssential
  • Understanding of Health care and Social Care management environment and roles and responsibilities within it.
  • Performance management methodology.
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately.
  • Knowledge and awareness of:
  • National and local access targets
  • Records Management: NHS Code of Practice for Health and Social Care 2021
  • Clinical Governance
  • NHS eligibility
  • Waiting list and outpatient management
  • Sound understanding of management processes and procedures.
  • Service Improvement methodologies
  • Understanding and working knowledge of an electronic patient record system (EPR) and EDMS.
  • Health Records certified training or equivalent
  • Knowledge and experience of patient confidentiality
  • Knowledge of the Data Protection Act
  • Knowledge and experience of Access to Records Act and requirement for records disclosure
  • Knowledge and experience of working to deadlines
QualificationsEssential
  • Educated to degree level or relevant equivalent experience
Desirable
  • Management or Leadership award
  • Graduate level qualification in management or equivalent experience
  • Attend post graduate training courses
  • CMI (Chartered Management Institute) Level 5
ExperienceEssential
  • Demonstrate management and leadership experience within the NHS.
  • Demonstrate experience in operational management within a complex health or social care environment
  • Demonstrable experience of NHS administrative process.
  • Track record of undertaking and successfully completing change management.
  • Significant work experience in an acute health service environment
  • Substantial experience of working in an administrative capacity
  • Considerable and proven supervisory/management experience
  • Experience of working effectively with multi-disciplinary teams.
  • Experience of PAS systems
  • Experience of working with various computer software packages
  • Experience of managing and directing individuals/teams over a range of HR functions
  • 18 weeks RTT management
  • CareFlow EPR and MediViewer EDMS
Desirable
  • Demand and capacity planning experience.
  • Financial management
  • Business planning.
  • Complex change.
  • Project Management experience
  • Quality improvement experience
Values based questionsEssential
  • In around 100 words please describe what Equality & Diversity means to you and why they are important.
  • In around 100 words please describe how you ensure you contribute to a well functioning team?
  • In around 100 words please describe what motivates you to do a good job?

NHS