Complaints Investigator - Housing

Michael Page

  • London
  • £41,596 per year
  • Permanent
  • Full-time
  • 15 days ago
  • Apply easily
An exciting opportunity has arisen for a Complaints Investigator to join a well-established housing organisation on a temporary basis. This role is ideal for candidates with a strong background in housing and complaints resolution, looking to make an immediate impact in a fast-paced environment.
  • Take ownership of complaints from start to closure, ensuring customers are kept informed.
  • Investigate Stage 1 complaints with a resolution-focused approach; Stage 2 experience is highly desirable.
  • Deliver excellent customer service via written correspondence, telephone, and face-to-face interactions.
  • Project manage high-quality responses and ensure timely resolution.
  • Prepare comprehensive documentation for Stage 2 reviews and provide expert guidance.
  • Draft high-level written responses aligned with regulatory standards.
  • Process and issue compensation payments accurately.
Make an immediate impact in a reputable housing organisation.Hybrid working in central London with competitive pay.A successful Complaints Investigator should have:
  • Proven experience in housing, particularly in handling Stage 1 complaints.
  • Experience with Stage 2 complaints is a strong advantage.
  • Able to work independently and hit the ground running with minimal training.
  • Strong written and verbal communication skills.
  • Highly organised, empathetic, and resolution-focused.
Our client is a well-established housing association based in London, known for delivering high-quality services to residents and maintaining a strong commitment to customer satisfaction and regulatory compliance.
  • Competitive hourly rate of £22
  • Opportunity to work with a leading housing provider
  • Hybrid working model (Wednesdays and Thursdays on-site)
  • Immediate start for the right candidate
If you're ready to make a positive impact as a Complaints Investigator, apply today to join this rewarding role in London.

Michael Page