Trade Sales Manager

Grafton Group

  • Birmingham
  • £15.50 per hour
  • Permanent
  • Full-time
  • 6 days ago
What You'll Be DoingLeading the Sales Desk
  • Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities
  • Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets
  • Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support
  • Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders
Driving Commercial Success
  • Lead the team to meet store profitability and margin targets through sound commercial decisions
  • Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals
  • Understand and respond to local customer needs, developing effective business-to-business relationships
  • Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients
Empowering and Developing the Team
  • Line manage the trade sales team-defining and assigning tasks, managing performance, and coaching for improvement
  • Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability
  • Support the life cycle of a colleague, including active recruitment
Operational Leadership & On-Duty Responsibility
  • Act as the most senior leader in store when required, taking responsibility for store-wide operations
  • Key holder responsibilities including opening/closing the store, cash handling, vehicle/plant monitoring
Service & Store Culture
  • Lead by example-creating a positive department culture aligned with our core values
  • Promote the use of internal systems for communication, learning, and store operations
Rewards & BenefitsAt Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:Work-Life Balance & Extras
  • Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
  • Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
  • Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
  • Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
  • Free Breakfast - Start your day right with access to our in-store and office pantries.
  • Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
  • Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!
Financial Benefits
  • Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
  • EarlyPay - Access your earned wages before payday when you need them.
  • Profit-Based Bonus Scheme - We work hard and celebrate success with quarterly and yearly bonuses.
  • ShareSave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
  • Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
Health & Wellbeing
  • Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
  • Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
  • Life Assurance - Protection for your loved ones should the unexpected happen.
  • Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
  • Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!
About UsLooking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.

Grafton Group