Customer Service Operator

Morgan McKinley

  • Corby, Northamptonshire
  • Permanent
  • Full-time
  • 28 days ago
Morgan McKinley, Northern Home Counties are delighted to be partnering with a growing organisation based in Corby, who are looking to appoint a Customer Service Operator on a permanent, full-time basis.This is a highly varied and hands-on role suited to someone proactive, organised, and confident working with systems and data. The successful candidate will support day-to-day operations across a wide range of UK and international retail and wholesale accounts, ensuring smooth order processing, delivery resolution, returns management, and inventory control.Main Duties and Responsibilities:
  • Process and invoice customer orders accurately and on time
  • Maintain and update product ranges and pricing across internal systems and customer portals
  • Manage delivery queries, working closely with logistics providers to ensure timely resolutions
  • Handle return-to-vendor requests and ensure prompt processing
  • Provide daily operational support to retail account teams across multiple markets
  • Perform inventory reconciliations with warehouse partners
  • Update inventory portals three times weekly
  • Maintain and update shared customer tools and provide weekly reporting
Person Specification:
  • Previous experience in a customer service, supply chain, or operational support role
  • Strong attention to detail, with excellent organisational and time management skills
  • Confident using Excel and working with systems and large data sets
  • Experience using Microsoft Dynamics 365 Business Central (D365) or similar ERP systems
  • Clear and professional communication skills, both written and verbal
  • Adaptable, with a team-first mindset and a problem-solving attitude
Additional Information:
  • Full-time, office-based role (5 days per week) in Corby
  • Annual performance-related bonus of up to 5%, based on company results
  • Pension scheme: 4% employee contribution / 6.5% employer contribution
This is a fantastic opportunity to join a collaborative and supportive team, playing a vital role in ensuring high standards of service across a broad customer base.

Morgan McKinley