Planning Coordinator

• Optimise field engineers’ working areas to ensure service levels of 3–3.5 days.
• Handle inbound calls and emails to support efficient field operations and a positive customer experience.
• Maintain optimal engineer coverage across all regions and skillsets.
• Forward-plan engineer workloads to reduce travel and unallocated time.
• Identify causes of under-utilisation or service delays; suggest improvements.
• Balance workloads between employed and contractor engineers.
• Reallocate appointments when needed to maintain customer trust.
• Professionally handle FSE and internal communications.
• Resolve escalations within SLA and implement preventative measures.
• Collaborate with area planners and supervisors to drive regional success.

• Previous experience within a fast paced, customer focused environment
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Ability to think on your feet and resolve queries
• Flexible and adaptable to changing situations
• Ability to work well in a team and independently
• Good IT skills

• A starting salary of £24,392.04 per annum (which is reviewed annually)
• Working hours (alternates weekly): Mon-Thu 07:30-16:00, Fri 07:30-15:30 / Mon-Thu 08:30-17:00, Fri 08:30-16:30 and 1 in 7 Saturdays 08:00-12:15
• Up to 30 days annual leave plus bank holidays
• Pension - Up to 5% matched employer contributions
• Free onsite parking
• Team social events and fun days
• Staff, family, and friends discount available on company products
• Excellent career progression opportunities

Vero HR