Sales & Service Manager- Alo
Battersea Academy for Skills & Employment
- Greenwich, South East London
- Permanent
- Full-time
- Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
- Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with our customers
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
- Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales &
Business Leader
- Represent the business in meetings and on conference calls, in partnership with General Manager
- Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
- Future planning workflow business needs to protect optimal performance
- Ensure that the Sales, Service, and Community team exudes Alo's mission and values to effectively communicate to our visitors who we are, what we do and why we do what we do
- Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
- Establish internal & external pipeline through succession planning and recruitment strategy
- Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
- Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
- Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
- Demonstrate an ability to navigate the organization with a balance of business need and brand culture
- Prior leadership experience within retail or related industry
- Working knowledge of MS Office (Word, Excel and Outlook)
- Extraordinary interpersonal and communication skills, both verbal and written
- Agile with the ability to handle multiple tasks in a changing environment
- Highly Motivated by driving business in a fast-paced, innovative environment
- Business owner mindset with an entrepreneurial spirit
- Independent work ethic, time management skills, and personal accountability
- Aligns with and embodies Alo’s values
- Proof of right to live and work in the UK
- Ability to lift, push, carry or otherwise move up to 50 pounds
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
- Ability to stand and move for an entire shift
The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 2025 As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law.ApplyApply for this positionRequired*Apply with IndeedFirst Name*Last Name*Email Address*Phone*AddressResume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orHow did you hear about this opportunity?*I confirm that by applying to this job, I authorise Battersea Power Station Development Company and /or its relevant affiliates such as the development's shareholders and any companies owned directly or indirectly by them, to use my information for the purpose of recruitment , training or other employability activities/ or initiatives.* YES NOWhich London borough do you live in?* CITY OF LONDON CAMDEN ROYAL BOROUGH OF GREENWICH HACKNEY HAMMERSMITH AND FULHAM ISLINGTON ROYAL BOROUGH OF KENSINGTON AND CHELSEA LAMBETH LEWISHAM SOUTHWARK TOWER HAMLETS WANDSWORTH CITY OF WESTMINSTER BARKING AND DAGENHAM BARNET BEXLEY BRENT BROMLEY CROYDON EALING HARINGEY HARROW HAVERING HILLINGDON HOUNSLOW ROYAL BOROUGH OF KENSINGTON UPON THAMES MERTON NEWHAM REDBRIDGE RICHMOND UPON THAMES SUTTON WALTHAM FORESTHuman Check*This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers.