HomeCare Customer Lead

Abri

  • Eastleigh, Hampshire
  • £30,690 per year
  • Permanent
  • Full-time
  • 12 days ago
We’re excited to be looking for a new Homecare Customer Lead in our South Region to join our busy Central Support Services team to help provide fantastic service to our customers.We’re looking for someone who can work with customers and colleagues to increase satisfaction and keep the customer at the heart of our service. You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations and want to help turn around negative experiences.Through your excellent communication and liaison skills, you’ll create win-win situations for all and build actions and learning outcomes to be better next time.We want you to be able to notice and investigate trends in Commercial Services complaints, proposing ideas and innovations to support us in giving excellent customer service.If you’re looking for the opportunity to join a team committed to providing a high-quality customer experience and enjoy the challenge of unpicking customer issues, we want to hear from you!Interview will take place on week commencing 15 September 2025 at one of our offices.Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England.We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
  • We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.More information about Abri and our strategic objectives can be found at .

Abri