This is a fixed term 12 month positionWhy LNER?We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.Are you on board?So, what exactly do our On-Train Skills and Competency Managers do?We're glad you asked!Reporting to the On-Train Experience Manager, our On-Train Skills & Competency Managers, are responsible for ensuring the competence of all grades within the On-Train grade and will be the escalation point for safety and operational matters on board.This means you'll be accountable for undertaking all safety critical competency assessments and all compliance within the on-train grade including, Train Managers, Chefs, Senior Hosts and Customer Experience Hosts. This will involve maintaining a training and upskilling plan, that will include ensuring all higher grade working duties and contingency requirements are all accounted for.On board safety will be a top priority and maintaining this will include, but will not be limited to, responsibility for fire precautions care, task based and workplace risk assessments and oversight of security management.Aligned with the rest of the on-train leadership team, the On-Train Skills & Competency Manager will monitor trends within the organisation as well as across the industry to drive improvements to employee and customer safety through development on action plans and process improvements for our on-train grades.What does it take to become a On-Train Skills and Competency Manager?To make it as a On-Train Skills and Competency Manager you'll need to:
Be competent in Train Management Safety critical duties/Train Manager or Guard competent (essential)
Ideally be a qualified assessor (A1 Assessors or equivalent) with experience in managing the competence of safety critical staff
Have a Food Hygiene level 3 qualification
Have safety management experience, ideally with some auditing knowledge.
Be passionate about excellence in customer experience
A competence in IOSH Managing Safely, internal Risk Management, Fire Precautions, Incident and Internal Investigation standards would be desirable
Be able to demonstrate a strong coaching capability that develops team competence, capability and professionalism
Be able to build effective relationships and use a collaborative approach to drive a holistic customer experience
Be flexible and resilient with change and business pressures with the capability to work in a high volume, fast paced environment with constant changing priorities.
What you'll get:
Free travel on LNER + 75% off other companies' tickets (for you & dependents)
Discounted international train tickets (after one year's service)
50% discount on LNER tickets for friends & family
Generous pension scheme
Annual cycle to work schemes/electric vehicle scheme
Discount, savings and cashback scheme from top retailers
Health & wellbeing schemes and discounts
Host of training opportunities to help further your career
Rewards & awards to recognise when you shine
Disclosure and Barring Service (DBS) CheckIf you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.Medical screeningWe're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.What we believe:To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!Diversity and inclusion We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.Developing our people We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.Health & wellbeing To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.What next?As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER - without delay!Start your journey here
