Commercial Service Advisor | Plymouth
- Plymouth
- Permanent
- Full-time
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
- Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
- Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturers policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Liaise with the Parts Department to ensure availability of parts.
- Arrange an efficient collection/delivery of customers vehicles and courtesy cars.
- Ensure all cars that are loaned to customers are suitably insured by the customer.
- Ensure customers service books are stamped as confirmation of a service carried out.
- Collect all monies or signed authority due prior to the release of the vehicle and ensure it is banked promptly
- Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
- Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
- A standards and quality driven management style.
- An eye for detail.
- To be motivated by a passion for quality and great service delivery.
- Interpersonal, administrative, and organisational skills.
- To be computer literate.
- Hold a valid UK Driving License.