Referral Co-ordinator

NHS

  • Plymouth
  • £24,937-26,598 per year
  • Permanent
  • Part-time
  • 2 days ago
21 hours per week.We have an exciting opportunity for a Referral Co-ordinator, within our Livewell Referral Support Service (LRSS) Referral Hub at Crownhill Court, Crownhill, Plymouth. The successful applicant will be working within a small administrative team supporting the processing of referrals on behalf of District Nursing, Podiatry and Lower Limb Service and other services as required.The working hours for this position are:-
  • 21 Hours over 3 days
  • Monday - Sunday 0800-1700
  • Saturdays, Sundays and Bank Holidays will be rota'd.
We are looking for a flexible individual who meets the essential criteria in the job description.The successful candidate will need to be highly organised and have the ability to work autonomously, whilst prioritising the workload effectively with competing demands.Please note that this role may not be eligible for sponsorship under the Skilled Worker route.Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.All Livewell staff are expected to be able and willing to work across a 7-day service.Job Share(s) ConsideredMain duties of the jobLRSS Referral Hub process referrals for a variety of services following specific pathways. The aim of the team is to support the clinicians to review and triage a high number of referrals in a timely manner. The successful candidate will need to be meticulous in their work and have a strong team ethos. The work requires high levels of concentration and the ability to work autonomously.The successful candidate will act as an initial point of contact for both internal and external enquiries from health professionals from a range of organisations.Please see the job description in the attachments for a complete breakdown of duties.About usLivewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.DetailsDate posted01 September 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year pa, pro-rataContractPermanentWorking patternPart-time, Job share, Flexible workingReference numberB9832-2025-AC-1880Job locationsCrownhill CourtCrownhillPlymouthDevonPL6 5DHLivewell South WestMount Gould RoadPlymouthPL4 7QDJob descriptionJob responsibilities***Please see the attached Job Description and Personal Specification***To deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships.To be responsible for providing daily administrative support in the allocated service area ensuring business priorities are met for example: maintaining records, minute taking, data inputting and reception duties.Typing of confidential reports/letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs.Working proactively to support team. Ability to work on own and proactively as part of a team.To provide the day to day supervision and line management of junior staff where appropriate.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. Job descriptionJob responsibilities***Please see the attached Job Description and Personal Specification***To deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships.To be responsible for providing daily administrative support in the allocated service area ensuring business priorities are met for example: maintaining records, minute taking, data inputting and reception duties.Typing of confidential reports/letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs.Working proactively to support team. Ability to work on own and proactively as part of a team.To provide the day to day supervision and line management of junior staff where appropriate.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager.Person SpecificationKnowledgeEssential
  • Working knowledge of Microsoft Office including Word and Excel Understanding of confidentiality & data protection act Able to build effective working relationships with customers and colleagues/staff
Desirable
  • Knowledge of SystmOne. Understanding of Data Protection legislation Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
ExperienceEssential
  • Substantial experience of working in an administrative environment using computerised data systems. Experience of supervising other staff members
Desirable
  • Experience of working in a health or social care office environment.
Skills & AbilitiesEssential
  • Good writing, typing, data entry and telephone skills ensuring accuracy. Ability to communicate verbally and in writing to a good level (face to face and over the telephone) Ability to prioritise own workload Ability to work effectively as part of a team. Ability to use initiative organising own workload to set deadlines within the scope of role Organised, efficient and accurate Flexible and adaptable willing to learn new skills Able to analyse problems and initiate appropriate solutions effectively Able to apply tact and sensitivity to establish trust and support
QualificationsEssential
  • Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge
Desirable
  • NVQ 3 in Business Administration or equivalent
Person SpecificationKnowledgeEssential
  • Working knowledge of Microsoft Office including Word and Excel Understanding of confidentiality & data protection act Able to build effective working relationships with customers and colleagues/staff
Desirable
  • Knowledge of SystmOne. Understanding of Data Protection legislation Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
ExperienceEssential
  • Substantial experience of working in an administrative environment using computerised data systems. Experience of supervising other staff members
Desirable
  • Experience of working in a health or social care office environment.
Skills & AbilitiesEssential
  • Good writing, typing, data entry and telephone skills ensuring accuracy. Ability to communicate verbally and in writing to a good level (face to face and over the telephone) Ability to prioritise own workload Ability to work effectively as part of a team. Ability to use initiative organising own workload to set deadlines within the scope of role Organised, efficient and accurate Flexible and adaptable willing to learn new skills Able to analyse problems and initiate appropriate solutions effectively Able to apply tact and sensitivity to establish trust and support
QualificationsEssential
  • Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge
Desirable
  • NVQ 3 in Business Administration or equivalent

NHS