Customer Experience officer
- Birmingham
- £22,000 per year
- Permanent
- Full-time
- Provide prompt and accurate responses to customer inquiries via phone, email, and other communication channels.
- Maintain a high standard of customer service to ensure client satisfaction and loyalty.
- Resolve customer complaints effectively while adhering to company policies and procedures.
- Processing payments when due or required.
- Processing new business applications.
- Keep detailed and accurate records of customer interactions and transactions.
- Collaborate with internal teams to address customer needs and provide feedback.
- Identify opportunities for process improvements to enhance the customer experience.
- Previous experience in a customer service role, ideally within financial services.
- Strong communication and interpersonal skills.
- Ability to handle customer inquiries and complaints with professionalism and tact.
- Proficiency in using customer relationship management (CRM) tools.
- A detail-oriented approach and excellent organisational skills.
- Commitment to delivering high-quality customer service at all times.
- A competitive salary of £22,000 to £24,000, depending on experience.
- Opportunities to grow within the financial services industry.
- A supportive and professional workplace culture.
- Comprehensive training to help you excel in your role.