A permanent opportunity has become available for a IT Support Engineer to join our client who work in the software insurance markets. This is a Field Based role that comes with a car allowance and fuel card.Key skills required for this roleIT Support, IT Field Engineer, ITILImportantIT Support, IT Field Engineer, ITILJob descriptionWe're on a mission to connect the insurance industry through market-leading technology - and our people are at the heart of this journey. We're proud to foster a workplace where inclusivity, diversity, equity, and collaboration are more than just buzzwords - they're the foundation of everything we do.Whether you're based in the office, hybrid, or remote, you'll be part of a supportive team where your voice matters and your work makes a real impact. We want everyone here to feel proud of what we're building together - and to enjoy the journey along the way.Field based in North of the UK, or Scotland. £400 gross per month car allowance and a fuel card for business travel only. The successful candidate may be required to travel to various locations, including but not limited to: Leeds, Manchester, Bradford, Halifax, York, and Edinburgh. A full UK driving licence is requiredAbout the RoleWe're looking for a Technical Consultant to join our Delivery and Support team. In this role, you'll provide expert consultancy, technical delivery, and ongoing support for our software and infrastructure solutions. From pre-sales through to implementation and beyond, you'll play a key part in ensuring customers get the most out of our technology.Key ResponsibilitiesProvide technical consultancy for customer projects, including infrastructure design and solution delivery.Support pre-sales activities with detailed technical input and advice.Perform system installations, upgrades, and maintenance - both remotely and on customer sites.Assist in resolving escalated support tickets and identify ways to improve operational efficiency.Plan and implement installations, upgrades, and migrations.Produce high-quality documentation for internal and customer use.Deliver projects to agreed timescales, maintaining regular communication with customers.Evaluate and test new technologies (including Azure-based solutions).What We're Looking ForQualifications:GCSE English and Maths (or equivalent) at grade C or above (required)Degree in a relevant subject (preferred)Microsoft Certified (Associate/Professional), MCSA, Linux LPIC-1 (all advantageous)Experience:Background in field-based or customer-facing support rolesExperience supporting medium to large enterprise environmentsFamiliarity with ITIL-aligned environmentsAbility to manage multiple priorities and tight deadlinesTechnical Skills:Windows Server (2012-2025), Microsoft 365, AzureLinux OS knowledgeNetworking: TCP/IP, DNS, DHCP, VPNs, Firewalls, RoutingVirtualisation: Hyper-V, VMware, NutanixRemote Desktop Services, Azure Virtual DesktopActive Directory, Exchange, SQL ServerStorage solutions (NAS, SAN, iSCSI, Fibre Channel)
