Customer Service Agent – Make Every Conversation Count!📍 Location: Southend-on-Sea💷 Salary: £25,000 – £28,000 basic + up to £200 monthly bonus🕒 Hours: Full-time, flexible rota – hybrid after trainingAre you a natural people-person who loves delivering service with a smile? Do you thrive in a buzzing, fast-paced environment where no two days are the same?We’re recruiting on behalf of a leading insurance provider for a Customer Service Agent who leads by example, inspires team spirit, and always puts the customer first.If you can combine warm, empathetic communication with the drive to meet targets, this could be the perfect career move.Why You’ll Love This RoleGreat Pay – £25,000 to £28,000 basic plus up to £2,400 in annual bonusesTime to Recharge – 33 days’ annual leave (including bank holidays) + your birthday offBenefits that Care – Health cash plan, pension scheme, holiday buy scheme, staff travel insurance discountsGrowth & Development – Ongoing product training and clear career progression pathwaysSupportive Culture – Friendly, collaborative team where your ideas are valuedConvenient Location – Southend office with excellent transport links and local amenitiesThe RoleAs a Customer Service Agent, you will:Provide expert, friendly support to customersListen, empathise, and resolve queries across calls, emails, and live chatGuide customers through policies, claims, and any needsAchieve service and quality targets while keeping a personal touchStay compliant with FCA regulations and company policiesWhat We’re Looking ForExperience in customer service or contact centre environmentsComfortable working to sales and service targetsExcellent rapport-building skills and a caring approachConfident using multiple systems and handling varied queriesPositive, proactive problem-solver with great teamwork skillsShift PatternAfter training, you’ll work flexibly within these hours: 37.5 hour working weekMon–Fri: 8:30 AM – 8:00 PMSat: 9:00 AM – 5:30 PMSun: 10:00 AM – 5:00 PMIncludes 1 Saturday per month one Sunday per month.📩 Ready to join a company where great service is truly valued? Apply now and start your journey toward a rewarding customer service career!
