Senior Network Engineer
Sword Group
- Glasgow
- Permanent
- Full-time
- Provide expert level support to all clients and act as an internal point of escalation for all support related incidents
- Troubleshooting and diagnosis of all network and security related incidents
- Change management and risk assessment for all managed service clients
- Implementation of changes across all managed service clients
- Aid with project engineering as and when required
- Input into policy and procedures and ensure documentation is kept up to date and to a high standard
- Vendor escalation and case management
- Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis
- Performing regular maintenance and patching of managed service clients network and security systems
- Identifying and suggesting service improvements
- Mentoring other members of the team
- Participating in the on-call rota
- Minimum of 5 Years’ experience in a similar role or field based / consulting role
- CCNP Certification would be desirable
- Expert knowledge Cisco ASA Firewalls and Cisco FirePOWER / Threat Defence
- Expert knowledge of Palo Alto Firewalls
- Driving License is essential for the role as the role may involve travel
- You will be required to pass the Non-Police Personnel Vetting (NPPV) Security Clearance as set by Warwickshire Police
- Experience of troubleshooting complex enterprise networks and associated technologies
- Knowledge of Wide Area Networking technologies and associated routing protocols such as EIGRP, OSPF and BGP is essential to this role
- Experience of using tools such as Wireshark and other troubleshooting tools is essential to this role
- Experience of administering and troubleshooting the following technologies and platforms is essential
- Cisco ISR and ASR Routers
- SD-WAN
- Cisco Nexus and Catalyst Switching and associated technologies such as VTP, STP, VSS
- Experience of administering and troubleshooting the following would be beneficial but not essential
- Cisco Wireless Technologies Including Meraki and Cisco Controller Based products
- Cisco Identity Services Engine (ISE)
- Cisco Umbrella
- Cisco Application Centric Infrastructure (ACI)