Personal Customer Advisor York - PERM ROLE
- York
- £20,000-30,000 per year
- Permanent
- Full-time
- Attention to detail
- Excellent Microsoft Office skills
- Proactive and self-sufficient
- High level of discretion with the ability to handle sensitive information confidentiality
- Previous experience working in a contact centre environment
- Experience working with patient records and information
- Triage inbound telephone calls to the contact centre, handling basic queries
- Direct callers to the correct team or service, take messages where appropriate
- Raise advisor call backs
- Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
- Register new patient referrals on our internal database
- Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
- Identify correct product code and quantity of prescription outstanding
- Redeem paper and electronic prescriptions
- Branch Staff: check and scan parcels before delivery
- Promote, share and live the Bullen vision, objectives and values.
- Any other duties which contribute to the success of the role and the business.
- 9am – 5pm
- £23,809k