Administrator- Housebound COVID support

NHS

  • North Shields, Tyne and Wear
  • £12.21 per hour
  • Contract
  • Full-time
  • 1 day ago
We are looking for an administrator to handle calls from our housebound COVID line, taking patient details and passing them on to their local vaccinating team to arrange a home visit to administer the vaccine.Main duties of the jobTaking telephone calls from patients who are registered as housebound and require their COVID-19 booster vaccineTaking their details, completing a templatePassing the completed template to the team in their area to arrange an appointmentChasing up with local teams via email if an appointment hasn't been madeAny other general office duties between callsAbout usTyneHealth was founded in 2006 and became the North Tyneside GP Federation in 2014, representing all of the practices in North Tyneside.Together with our GP members, we deliver improved health care in the community to over 215,000 residents, by bringing care closer to patients homes.We work in partnership with commissioners, local hospitals, the third sector and our patients to provide community based, medically-led services.DetailsDate posted03 September 2025Pay schemeOtherSalary£12.21 an hourContractFixed termDuration4 monthsWorking patternFull-timeReference numberA0007-25-0008Job locationsTynehealth Ltd10 Hedley CourtOrion Business ParkNorth ShieldsTyne And WearNE29 7STJob descriptionJob responsibilitiesWe are looking for someone to join our head office team to handle the calls from Housebound Patients, using empathy and professionalim to take their details and reassure them they will be visited by a member of their local team.Calls are taken from all of the North East and Cumbria Job descriptionJob responsibilitiesWe are looking for someone to join our head office team to handle the calls from Housebound Patients, using empathy and professionalim to take their details and reassure them they will be visited by a member of their local team.Calls are taken from all of the North East and CumbriaPerson SpecificationExperienceEssential
  • Experience of working within Primary Care in advantageous but not essential
  • Experience of working with Microsoft Excel and Outlook
Desirable
  • Experience of handling calls from the public
Person SpecificationExperienceEssential
  • Experience of working within Primary Care in advantageous but not essential
  • Experience of working with Microsoft Excel and Outlook
Desirable
  • Experience of handling calls from the public

NHS