GP Receptionist

Staines, Surrey
Permanent
Part-time

6 hours ago

Our friendly GP practice is seeking to employ a receptionist to join the team providing high quality service to our patients. Candidates should be computer literate, confident and motivated. Experience in health care is an advantage. Must be flexible.Main duties of the jobTo carry out reception duties when required and provide a courteous and efficient reception service to all patients, enquirers and visitors. IT skills is an advantage, word, excel, outlook email as well as our in house systems, EMIS, Docman 10 and Rapid Health. The position is a varied role, full training will be given.About usStaines Health Group is located in Staines-upon-Thames close to both the River Thames and M25. We operate from NHS Property Co premises which house 3 practices together with community and commissioned services, serving a population of approx.13,000 patients. The practice has 4 partners and 2 salaried GP, a Paramedic and Physicians Associate working a mix of part and full time hours. 3 Nurses manage the majority of our chronic disease work alongside all the vaccinations and immunisations and day to day nursing including 1 HCA. We are also a training practice.DetailsDate posted04 September 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-timeReference numberA0672-25-0001Job locationsKnowle GreenStaines-Upon-ThamesTW18 1XDJob descriptionJob responsibilities

To carry out reception duties when required and provide a courteous and efficient reception service to all patients, enquirers and visitors.
To book appointments for patients in accordance with practice policies.
To record all appropriate data on the practice computer, particularly appointments and read-coded patient history. To give patients test results, in accordance with practice procedures.
To file appropriate information in patient notes and to tidy notes as necessary - to practice specification.
To process repeat prescriptions in accordance with practice procedures.
To scan documents to patient records and use document management system to pass to appropriate recipients
To book private medicals and other private administration as the partners require.
To maintain any required practice records using spreadsheets or data bases (training given)
To create letters, forms and documents, primarily for patients, using Word, practice intranet or other practice resources.
To use internal and external email for correspondence as required.
To carry out photocopying, shredding etc. as necessary.
To raise charges for chargeable services, receive cash and issue receipts as necessary.
To chase hospital appointments, missing documents etc. as required by clinical staff.
To sort incoming mail on allocated days, to make tea and coffee for doctors and staff at agreed times
To help maintain a tidy, clean and well kept appearance to the waiting room and reception areas and clinical rooms as specified in room schedules.
To attend and contribute to staff meetings and development meetings constructively.
To attend personal development reviews at least annually and such training courses as may be agreed appropriate.
Other general administration and record-keeping as required and relevant to the position

Job descriptionJob responsibilities

To carry out reception duties when required and provide a courteous and efficient reception service to all patients, enquirers and visitors.
To book appointments for patients in accordance with practice policies.
To record all appropriate data on the practice computer, particularly appointments and read-coded patient history. To give patients test results, in accordance with practice procedures.
To file appropriate information in patient notes and to tidy notes as necessary - to practice specification.
To process repeat prescriptions in accordance with practice procedures.
To scan documents to patient records and use document management system to pass to appropriate recipients
To book private medicals and other private administration as the partners require.
To maintain any required practice records using spreadsheets or data bases (training given)
To create letters, forms and documents, primarily for patients, using Word, practice intranet or other practice resources.
To use internal and external email for correspondence as required.
To carry out photocopying, shredding etc. as necessary.
To raise charges for chargeable services, receive cash and issue receipts as necessary.
To chase hospital appointments, missing documents etc. as required by clinical staff.
To sort incoming mail on allocated days, to make tea and coffee for doctors and staff at agreed times
To help maintain a tidy, clean and well kept appearance to the waiting room and reception areas and clinical rooms as specified in room schedules.
To attend and contribute to staff meetings and development meetings constructively.
To attend personal development reviews at least annually and such training courses as may be agreed appropriate.
Other general administration and record-keeping as required and relevant to the position

Person SpecificationKnowledge and SkillsEssential

Good communication skills both verbal and written
Ability to work alone and within in a team
Can work under pressure
IT skills

Desirable

Knowledge of Primary care systems and procedures

QualificationsEssential

GCSEs or equivalent

Desirable

Worked in General Practice using EMIS/Docman/Footfall
Customer Service skills
NVQ's administration
IT Skills

ExperienceEssential

Experience of working in a high paced busy environment
Customer service skills to a high standard
Experience of working in Healthcare or similar
IT skills

Desirable

Worked in Primary Care
Use of systems EMIS/Docman/Accurx/Rapid Health

Person SpecificationKnowledge and SkillsEssential

Good communication skills both verbal and written
Ability to work alone and within in a team
Can work under pressure
IT skills

Desirable

Knowledge of Primary care systems and procedures

QualificationsEssential

GCSEs or equivalent

Desirable

Worked in General Practice using EMIS/Docman/Footfall
Customer Service skills
NVQ's administration
IT Skills

ExperienceEssential

Experience of working in a high paced busy environment
Customer service skills to a high standard
Experience of working in Healthcare or similar
IT skills

Desirable

Worked in Primary Care
Use of systems EMIS/Docman/Accurx/Rapid Health

NHS

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