Director, Business Development Program

Braze

  • London
  • Permanent
  • Full-time
  • 29 days ago
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.At Braze, we believe in human connection at scale. Our leading customer engagement platform empowers brands to build relevant, memorable experiences. We're growing fast, and as our global footprint expands, so does our need for strong, operational leadership that helps connect marketing, business development, and sales into a unified go-to-market engine. That's where you come in.We're looking for a Pipeline Program Lead to drive and operationalize global initiatives focused on pipeline creation, conversion, and acceleration. Reporting to the VP of Business Development, this highly visible role will play a critical part in how we plan, execute, and continuously optimize programs that fuel our revenue growth engine. This is a cross-functional leadership role that requires exceptional program management, strong stakeholder alignment, and a deep understanding of sales pipeline dynamics.This role can be based in our London or New York City office.WHAT YOU'LL DO
  • Work with VP Business Development to develop and refine global organization design, pipeline strategy, policy and rules of engagement.
  • Partner with Business Development and Sales leadership and own strategic pipeline programs that span multiple teams, including Business Development and Sales, Demand Generation, Marketing Ops, Sales Enablement, and Sales Ops.
  • Design and operationalize repeatable frameworks that unlock Seller (BDR & AE) productivity, and influence pipeline generation acceleration initiatives across regions and segments.
  • Drive change management in process and tools, including problem statement clarification, scoping, solution design, delivery and ongoing utilization and iteration, in a project/program manager capacity.
  • Develop and maintain dashboards, reporting, and performance tracking in partnership with SalesOps to provide transparency and insights on pipeline health and program impact.
  • Project manage cross-functional workstreams, ensuring that all stakeholders, from field leadership to enablement and marketing, are aligned and accountable to timelines, outcomes, and strategic goals.
  • Act as the primary program lead for New Business Development initiatives, including outbound innovation, tools strategy, and cross-functional activations, supporting key operational and technical owners.
  • Provide input into resource allocation and planning to ensure pipeline goals are met
  • Surface opportunities to optimize the funnel and accelerate conversion from early-stage leads to sales-qualified pipeline.
WHO YOU ARE
  • You have 5+ years of experience in program management, business operations, or pipeline/revenue operations roles - preferably within high-growth SaaS organizations.
  • Have collaborated closely with Business Development leaders on topics directly related to SDR/BDR/AE effectiveness, have a strong grasp of B2B SaaS sales pipeline.
  • A strategic thinker and strong executor, comfortable working at both 30,000 feet and at “ground level”.
  • Experienced in managing complex programs with cross-functional stakeholders at a global scale.
  • Strong communicator who can influence at all levels of the organization, from VP to IC.
  • Thrive in a fast-paced environment and are highly organized and detail-oriented, with a proven ability to manage competing priorities.
  • Proficiency in Salesforce, Looker, Tableau and
is preferred. * Passionate about driving measurable results and building programs that scale.
  • You're embracing AI in a programmatic way.
WHAT WE OFFER
  • Competitive compensation that includes equity.
  • Flexible time off policy to support work-life balance.
  • Comprehensive benefit plans that support physical, emotional, and financial well-being.
Collaborative, transparent culture where your voice matters. * A chance to be part of a company shaping the future of customer engagement.WHAT WE OFFERBraze benefits vary by location, and we encourage you to review our specific benefits offerings for each country . More details on benefits plans will be provided if you receive an offer of employment.From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK's Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo - not to mention our employees in nearly 50 remote locations. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Braze