Security Officer

• Retail Security Officer role to protect the M&S store, its people, and/or assets by providing security and excellent customer service through Mitie and M&S key values.
• Company funded SIA Licence renewal.
• £12.15 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers!
• Fantastic opportunity to join the M&S and Mitie family!!
• Full and extensive training will be provided.
• Fully supported by the Security Operations Centre and provided with technology such as body worn camera and incident reporting mobile device.
• Delivering results that meet and/or exceed the expectations of Mitie and M&S by using all technology provided and following legal guidance.

• Previous security or retail experience.

• SIA licence is desirable but not essential as full SIA training can be provided for the right candidate.

• Excellent communication skills.
• Energy and enthusiasm

• To be aware of and ensure compliance with all policies and relevant legal and regulatory requirements as directed by the Operations Manager and in accordance with UK Law.
• Fully engage with Security Operations Centre (SOC) and use of all technology provided, including body cams and mobile devises to aid in the reporting of all incidents.
• Fully and satisfactorily complete all the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising yourself with any changes to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.

• Fully complete all required training.
• To undertake training to ensure continuous self-development as directed by the Operations Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry - this will be arranged by Mitie.

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation becomes threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To call emergency services and Communication Centre to report all incidents.

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