Mobile Support Coordinator
- Burnley, Lancashire
- £23,810 per year
- Permanent
- Full-time
Location: Nelson
Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)Responsibilities:
- Act as support services for daisy CS teams mainly acting as liaisons between daisy, supply partners and third parties
- Checking orders to ensure processing / completion and no errors or issues, highlighting when needed.
- Ensure all updates and queries are sufficiently responded to within SLA.
- Assist in maintaining & building on the relationships between Daisy and suppliers as well as other third party partners.
- Manage and timely dispatch BBDR requests / connections.
- Accurately place stock orders for DEP devices where required and enrol with supplier, MDM enrolments (knox/zero touch) timely completed when required.
- Accurately record mobile returns and RMA requests with suppliers directly and through third parties.
- Book collections and report on repair progress of customer devices when requested with accurate & timely billing when required.
- Review stock usage and backorders, placing stock orders with suppliers as required.
- Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
- If you are a Manager of staff, you must ensure: Ø your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; Ø the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
- Carry out any 'ad hoc' assignments as and when required.
- To be compliant with health and safety company policy and legislation
- Strong sense of urgency in meeting customer needs
- Very strong personal communication skills - must have the ability to work well with all levels within the organisation as well as externally with suppliers
- Must be a self-starter who assertively takes on challenging responsibilities and holds self ultimately accountable for results and performance
- Must be detail-oriented and self-motivated
- Have the ability to deal with people in a manner which shows sensitivity, tact and professionalism
- Computer literacy
- Experience of working in a busy processing team
- Mobile handset knowledge would be beneficial
- Experience of building cross-functional relationships
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married