1st Line Support Engineer

La Fosse

  • London
  • £150 per day
  • Permanent
  • Full-time
  • 15 days ago
  • Apply easily
La Fosse are currently partnered with a customer who are looking to recruit a 1st Line Support Engineer into their team, on an initial 3 month contract.This role is based out of their London office, 3-4 days a week onsite, paying £150 a day and inside IR35.The IT Helpdesk provides vital technical support to colleagues across 27 offices. This team is essential in resolving hardware and software issues, offering expert assistance and guidance through troubleshooting processes. Their responsibilities extend to administrative tasks, diagnosing technical problems, and presenting effective solutions. By ensuring timely issue resolution and maintaining transparent communication with business stakeholders, the IT Helpdesk plays a key role in fostering a positive and seamless technology experience for our colleagues.
  • Mainly 1st line support, with some 2nd
  • Administering O365 and Active Directory systems effectively.
  • Providing initial triage and support for requests submitted through the ITSM tool via email.
  • Responding to colleagues’ inquiries and offering technical assistance via the telephony system.
  • Diagnosing and troubleshooting operating system and application issues on both Windows and Mac devices.
  • Managing service requests for application installations and hardware requirements.

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