Customer Experience - Customer Service Advisor - CR1

Parkdean Resorts

  • Newcastle
  • Permanent
  • Full-time
  • 17 hours ago
Are you passionate about delivering exceptional customer service, with a solution focussed mind? Our customer experience team are excited to announce we are expanding our team. We offer support to both internal and external customers, with one clear vision – our customer’s experience is everything.So, why Parkdean Resorts?Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
  • The chance to develop your skills and boost your career across our 65 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
  • You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
  • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
  • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
  • Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.What you will be doing...
  • Provide exceptional customer service in responding to day-to-day communications from holiday makers, central office or park teams.
  • Work in conjunction with other departments across the business to ensure service standards are met whilst driving best practise across the business to deliver a one team approach.
  • Responsible for accurate data collection and input to ensure that we have insightful management information which will allow us to identify trends and opportunities.
  • Work efficiently across a range of communication channels and subject topics to prioritise key tasks that improve customer experience and add value.
  • To display a proactive and flexible attitude towards achieving business targets and be able to work under pressure within a dynamic and changing environment.
Some of the skills and experience we are looking for:
  • Passionate and caring about improving holiday experiences.
  • Fantastic service skills across multiple communication channels – both verbal and written.
  • Enjoy problem solving with a solution focussed view.
  • Resourceful and forward thinking; always looking for suitable outcomes to meet the needs of our customers.
  • Adhere to company policies and procedures with great attention to detail.
Are we the right fit for you?At Parkdean Resorts we don’t leave unforgettable moments to chance.At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at stephanie.wood@parkdean-resorts.com

Parkdean Resorts