Bank Support Worker
UK Addiction Treatment Centres
- Luton
- £12.21 per hour
- Permanent
- Full-time
- You will have endless job satisfaction, and make a difference to people's lives
- You can be a support system for others, and your presence will have a huge impact!
- Supportive PDP
- Training and development opportunities
- On-site parking
- Blue Light Card- discounts at thousands of retailers
- Employee of the month vouchers (Delegating up to £100 per month)
- Wellness programme (24/7 BUPA counselling support)
- Mental Health First Aiders
- We host employee appreciation days!
- Provide advice, information and support to clients including referral to aftercare services that focus on maintaining an abstinent lifestyle.
- Work with clients to produce appropriate and achievable recovery plans to help them address their identified needs.
- Ensure clients observe the programme's rules and support the manager in investigating and taking action where these may have been breached including substance testing.
- Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records.
- Assist in the day-to-day operation of services by working with clients, enabling them to cope with practical aspects of daily living (life skills, benefits, housing).
- Ensure residents attend external appointments in line with their care plan by supporting them to access transport or accompanying them if necessary.
- Oversee and or conduct effective intake, assessment and discharge interventions.
- Assist the therapeutic team to carry out accurate, complete and timely risk management planning and reviews in conjunction with external third parties where appropriate.
- Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice and the company's QA strategy, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations.
- Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion.
- Assist in the transfer of individuals between agencies and services.
- NVQ Level 2 qualification in Health and Social Care / Care Certificate or equivalent.
- Good organisational skills and time management skills.
- Good verbal and written communication skills at all levels.
- Ability to work on own initiative and as part of a team.
- Competent within the demands of the role in Word, Outlook and Excel
- Ability to undertake lone-working safely and effectively.
- Ability to negotiate and influence effectively in terms of professional boundaries.
- Ability to develop and review risk management plans.
- Ability to express empathy and a non-judgemental attitude with a calm, caring approach.
- Capacity to handle intensive and pressurised situations.
- Strong customer service skills.
- You will be called for a screening where our talent acquisition specialist can ask you questions around your work experiences
- If you are successful with the above, you will be asked to attend an interview on site
- UKAT is disability confident, providing an inclusive and accessible recruitment process.