Service Manager - Complex Care

Routes Healthcare

  • Sunderland
  • Permanent
  • Full-time
  • 16 days ago
Routes Healthcare – Service Manager - Complex CareRoutes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Service Manager to join our team and propel Routes along their journey into the future of Healthcare.Snapshot:
Role: Service Manager - Complex Care
Hours: Full time hours 35 per week.
Location: NORTHEAST
Salary: negotiable depending on experience.Role purpose and overviewTo act as Service Manager in upholding the National Minimum Standards and expected Outcomes as laid down by the Care Quality Commission (CQC); to ensure that the yearly inspection and ‘drop-in’ inspections are passed without issue.The Service Manager will take on accountability for the all complex care services within your defined geographical area, ensuring compliance with company polices and regulatory requirements; striving to achieve 100% compliance on internal and external audits.To work closely in a collaborative way with all other agencies and stakeholders including Trust, Agencies, Care Homes, Nursing Homes, Private Sector Hospitals and Clinics, NHSP, nurse banks, commissioners and CCG’S. To manage demand, control costs, assure quality, resolve issues and encourage partnership within the customer/supplier relationship and employer/employee relationship.To promote teamwork within and across the network. To put the interest of the company first and positively demonstrate a team approach.To put the best interests of clients and patients first. To champion quality of service meeting the highest standards of excellence and to never compromise these in the pursuit of profit.The Service Manager will be required at all times to follow CQC regulations and work in line with legislation such as Health and social Care Act, Care Standards Act, Agency Worker Regulations and The Disclosure and Barring Service (DBS) Guidelines.ResponsibilityDutiesAdministration
  • Treat all Routes Healthcare employees and internal customers with respect to engender company team spirit and maximise individual job enjoyment, allowing them to develop their skills in a supportive environment.
  • To ensure that clients are assured of the integrity of Routes Healthcare by demonstrating that the Service Manager is a fit person. You must be prepared to undertake periodic management training to update knowledge skills in in

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