Export Customer Service
Henkel
- Hemel Hempstead, Hertfordshire
- Permanent
- Full-time
- Proactive order management and process of Henkel Affiliate orders from creation to invoicing, including Henkel Affiliate communication and interaction, facilitating resolution of Foreign Trade, invoice disputes and resolving stock issues
- Liaise with the regional logistics teams to ensure all export documentation and export requirements are met
- Liaise regularly with other functions such as Customer Service Support, Control Tower and Supply Planning, to ensure excellent Replenishment Service Level delivery to our Henkel Affiliates
- End to end order management to ensure excellent Customer Experience
- Involvement in Claims Management
- Support continuous improvement initiatives
- Monitoring of returns and credit / debit Notes
- Solve upcoming escalations with high pressure (e.g. avoid line stop at end customer)
- Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations
- Experience gained from working within a previous Customer Service role.
- An understanding of export logistics processes.
- knowledge of DG (dangerous goods) relating to logistics & shipping would also be beneficial.
- Good administration and IT skills with experience of using SAP.
- Experience with Service Cloud's e.g., Sales Force.
- Excellent problem solving and communication skills.
- Excellent organisation and prioritising skills.