Administrator
- Birmingham
- £14.02 per hour
- Temporary
- Full-time
Location: Park Central, Birmingham
Contract Type: Temporary
Hourly Pay Rate: £14.02
Start Date: August/September 2025Are you a dynamic, detail-oriented individual with a passion for client support? Lloyds Banking Group, a leading player in the Financial Institution & Insurance sector, is seeking enthusiastic Senior Client Support Administrator to join their vibrant team in Birmingham. This is your opportunity to make a difference in a fast-paced environment while developing your career!Role Overview:
As a Senior Client Support Assistant, you will be an essential part of our Global Payments team. You will have the chance to work within two key areas: the Correspondence Team Investigations and Payment Processing. Your role will involve handling client queries, investigating payment issues, and ensuring seamless communication with external stakeholders. Data accuracy and using Excel will be skills key to this role, as well as good general IT skills.Key Responsibilities:
- Respond to client inquiries regarding payments and related services.
- Investigate and resolve payment discrepancies with precision.
- Collaborate with banks and stakeholders via email to ensure timely resolution of queries.
- utilise Microsoft Excel and other software for data input and analysis.
- Maintain a high standard of accuracy and attention to detail in all tasks.
- Experience handling financial or payment data
- Able to work with high level of accuracy
- Proficiency in Microsoft Office, particularly Excel and Word
- Excellent communication skills, both written and verbal
- Experience in banking or financial services is ideal but not essential
- Monday to Friday, with 7-hour shifts between 8 am and 6 pm.
- Office located in Central, Birmingham, just a few minutes from Birmingham New Street and Snow Hill Train Station
- Enjoy a modern workspace featuring a gym, treadmill desks, and an open terrace!
- Engage in a comprehensive 6-week training period in the office, including side-by-side training and shadowing experienced team members.
- Full vetting will be required (typically takes 3+ weeks).