Patient Assistant (Receptionist)

NHS

  • East London
  • Contract
  • Part-time
  • 4 days ago
We are currently recruiting for 2 Receptionist (Patient Assistant) positions:Desirable: EMIS WEB experience or NHS ExperienceSalary: £13.85 per - The Living Wage rate applies to all employeesInterview: Will be held at St Andrews Health CentreAll our applicants must be 18 and above24 Hours per Week. Please note that this is a six-month contract, with a view to review for possible extension.Working Pattern 1Monday: 12.30-6.30pmWednesday: 12.30 6.30pmThursday: 12.30-6.30pmFriday 12.30-6.30pmWorking Pattern 2Monday: 12.30-6.30pmWednesday: 7.45-1.45pmThursday: 12.30-6.30pmFriday 12.30-6.30pmThis PostBe responsible to the Surgery Supervisors for their actions, responsibilities and workIn conjunction with the Surgery Supervisor, identify his/her own training and development needs and participate in periodic appraisals.Main duties of the job
  • Main duties of the job
  • Care of patients
  • Process requests for repeat prescriptions according to practice guidelines
  • Book interpreter/advocates as requested
  • If possible, assist with interpreting as necessary
  • Process requests for patient transport
  • Deal with patient samples in a clinically safe manner
  • Promote and maintain high levels of hygiene and control of clinical infection are in place
  • Encourage patients to engage with the practice through making comments and suggestions through patient questionnaire and other ways of getting patient feedback
  • To be a first point of contact for patients requiring general information relating to the practice, procedures, registration finance etc
  • Post should be opened, stamped, and sorted to the appropriate persons
  • Deliveries should be received, signed for and stored appropriately
  • Notes should be made up and stored appropriately
  • Fees for non-NHS services should be received and appropriately recorded
  • Filing, scanning and retrieval of paperwork
  • Registrations and deductions
  • Information entered on the clinical system should be clear and accurate.
  • To provide general administrative support as required
  • Provide cover for members of the team during episodes of sickness or annual leave
About usSt Andrews health Centre & St Pauls Way, we are part of the Bromley by Bow Health PartnershipWe have a joint 32000 patients between our sitesPlease see a link for our websitehttps://www.bbbhp.org.uk/DetailsDate posted29 August 2025Pay schemeOtherSalary£13.85 an hourContractFixed termDuration6 monthsWorking patternPart-timeReference numberA0935-25-0005Job locations2 Hannaford WalkLondonE3 3FFJob descriptionJob responsibilitiesPatient Assistant (Receptionist)Our Patient Assistant team is the first point of contact for our patients and other visitors to the practice. As such, members of the PA team must maintain high standards of professionalism and friendliness.Job purposeTo support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership.Job SummaryTo be the front face of the organisation and provide outstanding service to patients.In particular to have responsibility forContact with patients in reception, through phones or via digital meansContinuity of careThe post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.Core Tasks and functionsContact with patientsProvide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communicationProvide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to dateEnsure that measures to promote and maintain high levels of hygiene and control of clinical infection are in placeEngagement with patientsEncourage patients to engage with the practice through making comments and suggestionsActively promote the patient questionnaire and other ways of getting patient feedbackOur OrganisationWe are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who find it difficult to undertake interviews.Our values are simple: be compassionate; be a friend; have fun; assume its possible.If these values resonate with you, please join us!Job descriptionJob responsibilitiesPatient Assistant (Receptionist)Our Patient Assistant team is the first point of contact for our patients and other visitors to the practice. As such, members of the PA team must maintain high standards of professionalism and friendliness.Job purposeTo support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership.Job SummaryTo be the front face of the organisation and provide outstanding service to patients.In particular to have responsibility forContact with patients in reception, through phones or via digital meansContinuity of careThe post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.Core Tasks and functionsContact with patientsProvide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communicationProvide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to dateEnsure that measures to promote and maintain high levels of hygiene and control of clinical infection are in placeEngagement with patientsEncourage patients to engage with the practice through making comments and suggestionsActively promote the patient questionnaire and other ways of getting patient feedbackOur OrganisationWe are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who find it difficult to undertake interviews.Our values are simple: be compassionate; be a friend; have fun; assume its possible.If these values resonate with you, please join us!Person SpecificationExperienceDesirable
  • EMIS WEB experience
  • Experience in working in a primary Care/ GP practice
QualificationsEssential
  • GCSE
Person SpecificationExperienceDesirable
  • EMIS WEB experience
  • Experience in working in a primary Care/ GP practice
QualificationsEssential
  • GCSE

NHS